German Speaking Customer Service

Job Title: German Speaking Customer Service Administrator Location: Edinburgh Salary: £24,000-£25,000 per year Employment Type: Full Time, Permanent Are you a skilled Customer Service Advisor seeking a new opportunity? Do you thrive in a fast-paced and modern work environment? Are you fluent in German? Our client is a global leader in their industry and is seeking a Customer Service Representative to join their dynamic team. The ideal candidate will be responsible for managing the end-to-end customer journey efficiently and effectively. Key Responsibilities: - Management of current customer accounts - Handling a high volume of inbound phone calls - Building and maintaining relationships with carriers and customers - Providing exceptional customer service to clients and carriers - Resolving customer and carrier issues - Providing quotes, arranging bookings and taking payments - Demonstrating excellent multitasking skills and proficiency in computer software - Representing the company in a professional manner and serving as a role model to other employees Job Requirements: - Excellent written and verbal communication skills - Adaptability to changes in the work environment - Accuracy and ability to produce high-quality work - Dependability - Strong problem-solving skills - Ability to work effectively in teams and be open to others' perspectives - Demonstrate respect for individuals with diverse cultural backgrounds - Strong decision-making abilities Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age