Team Lead

Position: Team Leader

Location: Leigh (3 days per week in the office)

Salary: £35,000 - £38,000 (with pay review after sign-off)

The company:

This is an opportunity to join a genuine market-leading financial services organisation that invests in your personal and career development, health and wellbeing and general happiness at work.

The role:

This is not a traditional call centre role. It’s one where adult relationships are cultivated, empowering those in your team and beyond to grow professionally and do the right thing. In this position, interpreting and making data-led insights and decisions is key.

Responsibilities:

• Coaching to improve overall customer service performance
• Applying the right leadership techniques
• Creating an environment where colleagues feel empowered to put the customer first and provide the best solutions
• Leading by example, supporting the team with escalations
• Using data to make data-driven decisions and insights

Requirements:

• Good experience with Data and Data Analysis
• Experience with data analysis tools (Tableau, Power BI, Qlik Sense, Excel, SQL etc.)
• Experience in leading and managing a team in a high-volume work environment
• Ability to engage and motivate a team to get the best from them
• Strong negotiation and communication skills – verbally, in writing and able to present these in a team meeting setting or during 1-2-1s
• Experience in performance management
• Confidently use Microsoft Office and other IT systems
• Financial services industry experience (nice to have)

The Benefits:

• Annual company bonus scheme
• 20 days annual leave + Bank Holidays and the option to buy more
• Private Medical Insurance + option to add family members
• Enhanced company pension
• Enhanced maternity pay
• Personal development opportunities
• Electric vehicle scheme

To apply for this position, you must have the permanent right to work in the UK.

Apply now for immediate consideration or email [email protected]

Talent Solutions Network is an independent recruitment agency. TSN partners with start-ups, SMEs and international PLCs.