Desktop Systems Engineer

THE OPPORTUNITY Title: Desktop Systems Engineer Location: UK, fully remote Global Technology and Innovation: Driving performance and growth through people, innovation, security, and new ways of working, Global Technology and Innovation provides secure and stable infrastructure, competitively differentiated solutions, innovative technology platforms, and business operations for Iron Mountain. Job summary: We are looking for a Desktop Systems Engineer who is responsible for maintaining the security, functionality and hardware/software compliance of end-users physical and virtual workstations, along with providing in-depth technical support and guidance to other infrastructure support teams/clients. This engineer will lead internal initiatives, and provide technical expertise with any mergers and acquisitions. This role involves managing all aspects of workstation vulnerability and security management. Your role in our mission: Provide prompt and courteous support to other technical teams and end-users where required, addressing hardware, software, security related issues. Should be able to monitor Ticket queues & provide resolutions within stipulated SLA. Track and resolve complex functionality and compatibility issues with little guidance and/or documentation and escalate issues and/or requests with our technology partners as necessary. Create/manage/maintain HW/SW imaging processes to meet the organizational standards Setup and configure across all operating systems the automatic Install, update, uninstall of all required software. Troubleshoot software applications issues, ensuring compatibility and adherence to licensing agreements. Manage workstation (Windows/Mac) security vulnerabilities, in line with company security SLA’s. Manage vulnerability metrics, ID & triage/resolution initiation, patching, hardening (STIGS, PUB 1075, NIST), verification scans, maintenance, changes. Build software packages based on the specific requestors’ requirements. Manage all aspects of workstation (Windows/Mac) patching and compliance requirements. Manage server patching maintenance windows and configurations settings. Provide in-depth technical support for operating systems (e.g., Windows, macOS), including installation, configuration, and troubleshooting. Functional Knowledge, Skills: Bachelor’s degree, or equivalent experience. Relevant experience as a Desktop Systems Engineer Relevant experience as a Desktop Support Engineer Should be flexible to travel to Iron Mountain Warehouses/Offices Excellent written & oral communication in English In depth knowledge of Tanium, including but not limited to the Deploy, Patch and Enforce, modules. In depth knowledge of vulnerability management, and maintaining security compliance. Experience of using Kandji to manage Macs. Knowledge of Image creation and management Knowledge of Image creation and management. Experience using ITSM tools such as Service now Experience managing Papercut and HP print infrastructures. Experience with Microsoft AD & Group Policy Good understanding of G suite products. In depth knowledge of PowerShell / PowerCLI Scripting. Experience in supporting Win10, 11, macOS, iOS and an understanding of Server operating systems Innovative thinker and creative problem-solver. Very organized and detail-oriented with a track record of strong time management and prioritization skills Discover what awaits you: Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation. Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging. Global Connectivity: Connect with 26,000 talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities. Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness. Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.) Embrace Flexibility: Experience the freedom of remote/hybrid work, enabling a harmonious work-life balance (dependent on role). Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future. Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual. Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come.