Customer Service Operations

Join a dynamic, rapidly growing company that values exceptional customer service and teamwork. They are committed to creating a supportive environment where employees can thrive, grow their careers, and make a real impact. With a strong team of managers and colleagues, you’ll be empowered to succeed while working in an exciting and fast-paced environment. The Role: As a Customer Service Operations Representative, you willl play a vital role in assisting customers through their journey, ensuring they receive top-notch support and guidance every step of the way. If you’re passionate about delivering excellent customer service and thrive in a high-intensity environment, this role is ideal for you. You don’t need office-based experience — if you’ve got experience interacting with customers, solving problems, and working as part of a team, we’d love to hear from you! Key Responsibilities: Guide customers through their enquiries and processes, providing excellent service and support. Resolve customer issues in a timely, professional, and friendly manner. Maintain up-to-date knowledge of  services to offer accurate solutions. Handle inbound and outbound calls, emails, and chats, ensuring a seamless customer experience. Work collaboratively with team members and managers to continuously improve service delivery. Follow up with customers to ensure their needs have been met, fostering strong relationships.What We’re Looking For: A passion for delivering high-quality customer service. Excellent communication skills, both written and verbal. Ability to remain calm and handle high-pressure situations in a fast-paced environment. Strong problem-solving skills and attention to detail. A team player with a positive attitude and willingness to learn. Prior customer service experience is preferred but not essential – happy to train motivated individuals.What We Offer: Great career prospects in a growing business. Supportive team environment with experienced managers. Opportunities for personal development and career progression. Competitive salary and benefits. Full training provided to help you succeed in your role. If you’re looking for a rewarding role in a supportive, high-energy team, apply today and take the next step in your career! If you know someone suitable for this role, share the word and through our referral scheme receive up to £250! for full details on all Permanent, Temporary and Contract career opportunities we are actively seeking candidates for. Recruiting on the basis of Talent, we are committed to supporting and promoting diversity in the workplace and consider all applications. Any salary advertised is for search purposes only. If you have not heard from us within 7 days you will have not been successful on this occasion, however, we would welcome your application for alternative vacancies