Service Advisor

An opportunity has arisen for a Service Advisor with experience in HGV industry to join a well-established truck dealership, offering excellent benefits. As a Service Advisor, you will be responsible for booking vehicles for maintenance and repair, coordinating with the workshop team to plan schedules. You will be responsible for: Providing seamless customer service from vehicle drop-off to collection. Keeping customers informed on repair progress, authorising additional work, and conducting follow-up communications. Collaborating with Workshop and Parts departments to ensure timely vehicle readiness. Preparing job cards for Workshop and Breakdown Technicians. Managing MOT bookings and working with the Workshop Controller. Updating and maintaining all customer service documents and MOT paperwork. What we are looking for: Previous experience in the HGV industry. Strong organisational skills with the ability to multitask and manage priorities. Excellent communication abilities, both with customers and internal teams. Shifts: Monday - Friday: 7am - 4pm or 9am - 6pm Every other Saturday: 7am - 11am What's on offer: Competitive salary 20 days holiday plus bank holidays Manufacturer training Staff referral scheme Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003