Description
Who are TalkTalk?
TalkTalk are the UK’s leading value for money connectivity provider. We believe that simple, affordable, reliable and fair fibre should be available to everyone.
The role
TalkTalk is passionate about using data driven insight to underpin our decision making; from the day to day running of our business through to answering the larger more complex business questions.
The Data Science team works closely with Product & Commercial, Marketing and Sales & Loyalty teams to increase the satisfaction and value of our customers.
Your responsibilities
As a Data Scientist you'll work directly with stakeholders to design and test business hypotheses to identify and implement new trigger-based campaigns to solve core business challenges.
Your work will deliver churn, satisfaction and revenue improvement using machine learning to industrialise predictive and prescriptive models and segmentations.
You'll be a customer advocate, helping colleagues to understand and connect with our customers at the overall & segment level.
You'll also work closely with the other analysts and researchers in the team to deliver the Customer Insight Strategy.
The successful individual will be passionate about data and analytics, highly experienced in delivering actionable insight and comfortable working in a fast paced environment. You'll have a desire to continue to develop yourself and others across the analytics community, growing our Data science capability.
What do I need in order to be successful?
Must have:
- A BSC or MSC in a numerate discipline (Mathematics, Statistics, Computer Science Engineering)
- Strong experience in customer analytics/ insight
- Proficient in SQL and at least one of the following: Python, R, Scala
- Expert in statistical modelling including k-means segmentation, multiple regression, factor analysis, time-series, forecasting and gradient boosting
- Ability to build strong personal relationships and trust with business and technical colleagues
- Skilled in communicating complex insight succinctly and clearly
It would be great if you also have (but we'd still like to hear from you if you don't):
- Experience in the Telecommunications sector
- Background in agency or consultancy
- Experience in deep learning, neural networks, reinforcement and adaptive learning
- Experience in digital data sets, e.g. social listening and social network analysis, plus natural language processing.
- Familiarity with Cloud platforms (Microsoft Azure, GCP or AWS) and data visualisation using Power BI
- Experience in Marketing ROI initiatives such as Econometrics, Marketing Mix Modelling, Attribution
What can we offer you?
- Free TalkTalk broadband for all employees!
- Electric car charging points available at our HQ.
- Heavily subsidised meals in the TalkTalk HQ Soapworks office in Salford.
- Access to the Perks at Work platform which gives you hundreds of discounts on high street brands.
- Flexible dynamic working is part of who we are at TalkTalk so please talk to us about how you like to work.
What to do next?
If this role sounds like it could be for you, please apply and we will be in touch soon!
As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.
We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.