Client Service Manager

Client Service Manager (Financial / Wealth) Location: Mayfair, London Salary: £60,000 - £90,000 (negotiable, depending on experience) Work Schedule: 3 days in-office, 2 days remote Why Join Us? Are you passionate about providing exceptional client service in the world of wealth management? We are a prestigious firm located in Mayfair, London, and we're searching for a talented Client Service Manager to join our team. This is an exciting opportunity to play a pivotal role in supporting our financial planners, building lasting client relationships, and ensuring top-tier service delivery. We are keen to see candidates from the Wealth Management sector. Key Benefits: Competitive Salary: £60,000 - £90,000 (DOE) Discretionary Bonus & Share Options Pension Scheme 25 Days Annual Leave + Bank Holidays Opportunities for Professional Development and QualificationsYour Role: As a Client Service Manager, you will be the cornerstone of our client relationship management and service delivery. You'll be ensuring client satisfaction, supporting financial planners, and managing a small team of administrators. Key Responsibilities: Client Relationship Management: Be the first point of contact, nurture strong client relationships, and address their queries with efficiency and care. Service Delivery: Ensure all client service activities and reports are delivered accurately and on time. Support for Financial Planners: Assist in meeting preparation, documentation, and the execution of financial plans. Administrative Management: Maintain up-to-date client records and ensure processes meet regulatory standards. Team Leadership: Mentor a team of administrators, driving efficiency and professional growth within your team.About You: We are looking for a professional with strong interpersonal skills, a methodical and organised mindset, and a passion for client service. Ideal candidates should have experience in financial planning or wealth management and the ability to foster trust and confidence with clients. Skills & Experience: Proficiency in Microsoft Office and financial planning software (e.g., IO, Defaqto) Strong communication skills, both written and verbal Leadership experience, capable of mentoring a team Understanding of financial products and compliance requirements Understanding and adhering to the Financial Conduct Authority Tier 1 Conduct Rules Maintaining sufficient knowledge on regulatory matters relevant to own role and tasks (these will be explained during your induction and ongoing training & development) Correctly identifying and escalating issues to the Money Laundering Reporting Officer/Compliance Oversight/Financial Planner, or management when necessary Abide by the FCA Individual Conduct rules.Qualifications: Relevant financial planning certifications (e.g., CII) 5+ years in a financial planning or similar role Desirable: Bachelor's degree in Finance, Accounting, Economics, or a related fieldWho We're Looking For: A dedicated client advocate, delivering high-quality service A natural leader who motivates and inspires confidence A problem-solver who thrives on finding solutions Someone with a positive and engaging personalityApply today to join a dynamic and professional environment where you can make a real difference to our clients' financial journeys! Deerfoot IT Resources Ltd is acting as an Employment Agency in relation to this vacancy