Deputy Contact Centre Manager

We are working with a well know brand whom are looking for an experience Transport Centre People Leader for their site in the South West. Working on site on a shift rotation (Can be discussed & example plan shared) On call/operational coverage requirement 24/7. We have a vacancy for an enthusiastic and focused People Manager to join our clients busy, vibrant team. The successful candidate will be motivated, resilient, organised, high calibre and dedicated to delivering a great service - If you have previous team manager experience, get in touch! About the role: Lead the CC team to meet and exceed business objectives, service targets corporate goals including operational metrics, quality, customer satisfaction, client satisfaction, and absenteeism and attrition. Responsibility for operational processes & overall delivery & business performance Continually review and monitor work performance of all advisors against agreed KPI’s, ensuring that calls are handled professionally. Support the completion & circulation of all reporting to the customer/ clients as per the contractual requirements. Maintain regular communications and feedback, ensuring accurate and timely communication of any client/campaign issues to Senior CC Manager.Who are we looking for? Evidence of effective interpersonal, coaching and leadership/supervisory skills. Previous Team Leading / Managerial experience is essential. Reporting, Operational and Analytic skills. Planning & Logistics experience This role requires LEVEL 2 DBS clearance  Previous experience working in a call centre environment is essential. Excellent verbal and written communication skills. Good numeric and verbal reasoning skills. Effective problem-solving skills. Performance management skills and experience. Client/customer management skillsPlease get in touch with (url removed)