2nd Line IT Support

Your new company Hays is working with a leading online retailer based in Worcester. This company is experiencing rapid growth and is looking for a 2nd Line IT Support Technician. Your new role As a 2nd Line IT Support Technician, you will be able to develop a strong internal IT framework and enhance cybersecurity and internal procedures. You will be overseeing all IT hardware, managing Microsoft Office accounts, coordinating with external IT support and other IT stakeholders, setting up new Gmail accounts, and addressing general IT issues. You will possess excellent communication skills, capable of establishing rapport with employees at all levels. You should also demonstrate strong prioritisation abilities and keen attention to detail. This position offers the potential to develop an IT department and provides opportunities for career advancement. What you'll need to succeed 3+ years of experience in IT support and systems maintenance. Efficiently handle second line support, addressing escalations, technical enquiries, and problem-solving Implement secure firewalls Oversee the management and deployment of the ISO 27001 system Develop and manage Cyber policies Travel across sites may be necessary based on business requirements What you'll get in return £30,000-£40,000 Annual Salary DOE Full-time permanent position Opportunities to progress 25 Days Annual Leave + Bank Holidays Birthday Day Off Monthly Team Treats & Social Activities Company Product Discounts Profit Share Bonus Scheme What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)