Transitions Support Coordinator

We're looking for an exceptional Transitions Support Coordinator to help us make a difference to our planet. As our Transitions Support Coordinator, the job may be suitable for hybrid working, which is where an employee works part of the week in the office and part of the week from home. This is a voluntary, non-contractual arrangement and the location advertised will be your contractual place of work. Our opportunity is full time, 37 hours per week, based in Exeter. World changing work From science to technology, from meteorology to management, and from planning to communication, our expertise helps us stand out as the authority on weather accuracy and climate prediction. We help individuals, industries and government to make better decisions to stay safe and thrive. This is the Met Office. This is who we are. We're a force for good - focusing on our environmental and social impact We're experts by nature - always learning and developing to do things better We live and breathe it - putting our purpose at the heart of decision-making We're better together - understanding partnerships and inclusivity make us greater We keep evolving - pushing boundaries to make tomorrow better for our customers Your world of expertise Our Transitions Solutions Team (TST) are an integral part of the Transition and Data Quality team within the Services Directorate. TST are responsible for the transitioning new environmental observing instrumentation and networks into operational support with minimal disruption to existing services. This transitions process includes installation design, release management, training, stores management and quality assurance (calibration). Whilst reporting directly to the Stores manager, you'll work with all the areas above to provide vital support and ensuring governance is followed and services maintain the appropriate standards to retain Service Acceptance status. You will also work with the Release manager in the design and implementation of new processes associated with our Transforming Service Management project, which may include guiding Observation network managers through the service mapping process. Your key duties Working as part of a team actively promote the Met Office's Service Acceptance Policies and best practices across Observations. Ensure tasks and projects that implement changes to our observing networks comply with Release Management and Service Acceptance processes and policies. Support the Observations network managers with the implementation of the service mapping process (as it develops) as required. Review and assist with the maintenance of the Release Management controlled documentation to ensure efficient use of processes and their conformance. Using meteorological awareness, technical skills and knowledge check and approve documentation prior to Service Acceptance and formal release. Provide operational support to Stores including cover for internal stock order processing and asset management of equipment, regular asset audits and process reviews. Support the Head of Transition and Data Quality including maintaining the T&DQ Risk Register and providing a secretariat function for T&DQ monthly progress meetings. Produce monthly report (using Power BI) showing T&DQ Network Service Lifecycle activity. Why join us Our work is life-changing, often life-saving and always life-enhancing. The Met Office is accredited as a 'Great Place to Work UK 2023' and in addition has achieved a place on both the UK's 'Best Workplaces in Tech' and 'Best Workplaces for Women' lists. As our Transitions Support Coordinator, your total reward package will be up to £37,776, annually, which includes: £26,954 base pay An outstanding Civil Service pension, with an average employer contribution of 27% Annual Leave starting at 27.5 days (plus Bank Holidays) rising to 32.5 days (plus Bank Holidays) after 5 years and option to buy or sell up to 5 days per year of annual leave Essential Criteria, skills and experience: Better together: Proven ability to work effectively without detailed supervision, on multiple tasks and across multiple teams, whilst knowing when to seek assistance. Evidence of effective planning with the ability to prioritise work to meet tight deadlines. Effective written and oral communication skills, including the ability to analyse information from multiple sources and provide reports in multiple formats and suitable for varying audiences. Expert by nature: Evidence of an understanding of the need for the governance processes and the ability to identify and implement process improvement. We keep evolving: Good working knowledge of SharePoint and an understanding of the importance of document management and version control, awareness of or the willingness to lean Power BI and other O365 apps Expert by nature: Awareness of ITIL service management principles and willingness to learn with a view to obtain appropriate qualification (such as ITIL Foundation) if required. Desirable Criteria: We encourage you to apply if you believe you meet our essential criteria, but we're also keen to discover if you have: Basic knowledge of meteorological observing equipment and instrument calibration. We encourage you to apply if you believe you meet our essential criteria, but we're also keen to discover if you have: Basic knowledge of meteorological observing equipment and instrument calibration. How to apply If you share our values, we'd love to hear from you! Click apply to begin your application. Please complete your career history and provide evidence against each of the essential criteria in the supporting statement questionnaire. We recommend candidates use the CARL method (Context, Action, Result and Learning) for presenting evidence of experience and skills. Closing date 11/11/2024 at 23:59 with first stage interviews commencing from 25/112024. You will hear from us once the closing date has passed. How we can help If you have any questions or would like to discuss this opportunity further, please contact us at . If you're considering applying and need support to do so, please get in touch. You can request adjustments either within your application or by contacting us. Should you be offered an interview, please be aware there may be a selection exercise which could include a presentation, written test or a scenario-based activity. You can select in your application to be considered under the Disability Confident Scheme. To be invited to interview/assessment under this scheme, your application must meet the essential criteria for the role. We understand that great minds don't always think alike and as an equal opportunities employer we welcome applications from those with all protected characteristics. We recruit on merit, fairness, and open competition in line with the Civil Service Code. We can only accept applications from those eligible to live and work in the UK - please refer to GOV.UK for information. We require Security clearance, for which you need to have resided in the UK for at least 3 of the last 5 years to be eligible. You will need to achieve full security clearance within your first 6 months with us. TPBN1_UKTJ