Information Technology Manager

Job Title: IT Manager Location: Bolton Salary: £50,000 - £55,000 Flexibility: 3 days onsite/ 2 days working from home My client is seeking an experienced IT Manager to lead their Managed Service Support Desk . This pivotal role requires someone with prior experience managing a support team in an IT Managed Service Provider environment. What’s in it for you 25 days holiday (plus bank holidays) your birthday off Two additional concessionary days leave Cashback and discounts at a range of retailers A competitive pension scheme with generous employer contributions Continuous learning and development opportunities IT Manager role and responsibilities: Provide leadership, inspiration, and development to the 1st, 2nd, and 3rd line support teams. Ensure timely and efficient resolution of technical issues, delivering outstanding customer experiences. Build and maintain strong relationships with clients, ensuring their IT requirements are consistently met with excellence. Leverage data and performance metrics to evaluate team output, identify patterns, and drive process improvements. Champion service quality by introducing innovative solutions, initiatives, and product offerings. Collaborate cross-functionally with internal teams to align efforts and achieve both team and organisational goals. The successfully Information IT Manager will have: 2-5 years minimum experience in IT management MSP Management experience is essential for this role Service Knowledge: Knowledge and understanding of ITIL processes and best practices. Managing and monitoring yearly budgets If you’re keen on getting your details over to me for the IT Manager role, please apply directly with your CV or contact Abbey.McDonnellmaxwellbond.co.uk at Maxwell Bond or reach me on 0161 359 3280/ 07960473511