About the company
Kingspan Water & Energy, part of the Kingspan Group PLC, strives to be the industry leader in driving global change in the design and manufacture of sustainable ways of storing and protecting water and energy. We provide expert environmental solutions for high performance buildings and infrastructure including: Water Management Solutions, Diesel, AdBlue, Oil and Agri storage solutions, Hot Water Cylinders, Service and Telemetry.
About the role
The Service Engineer is a customer facing role and requires excellent communication, technical ability as well as a sound understanding of customer care and the systems operated by the company to perform the role. The Service Engineer is responsible for the safe and timely delivery of work allocated to them and reporting back as directed by company procedures that work has been completed to the satisfaction of the customer.
Based in Manchester ( M ) / Bolton ( B ) or Warrington ( WA) Area
Key Responsibilities
- Obtain tasks using PDA software as provided and trained to use
- Ensure customers are contacted within ETA and keep informed of delays
- Carry out a visual risk assessment on each job as required
- Provide feedback on parts used in line with procedures to complete a task ensuring at all times parts are pre-paid when dealing with an end-user
- Delivery of excellent customer service at all times and discuss with customer on all recommendations onsite including service plans and upgrade options.
- Carry out monthly stock takes on van stock or stock stored at lockups
- Carry out on-the-job training as directed by your line manager and partake in personal training courses as required
- Seek office involvement where additional unforeseen costs will require paid for
- Ensure all company property and vehicles are maintained
Essential Criteria
- 1 year + electrical/ mechanical engineering experience or have proof of being electrical competent
- Physically fit to do the required job. A medical may be required
- Hold a Clean Driving Licence and undertake a driving licence check
- Have some experience working in a similar role/environment
- IT literate especially on MS products and preferably in use of a PDA reporting system or service-based reporting package
- Proven ability to fault find in a range of demanding environments
Desirable Criteria
- Experience working in Wastewater/Water Industry
- Experience working with Sewage Treatment/Pump Stations required
- Experience of Kingspan and other manufacturers’ Wastewater product
What we can offer you
- Hours: Normal hours of work are 8:00am to 5.30pm Monday to Friday. Your basic working hours per week are 42 hours.
- Overtime Monday – Friday time and a third applies to hours before 8am and after 5:30pm
- Saturday (Optional Overtime ) x time and a half
- Company van and tablet provided.
- £100 a month full attendance bonus
- Up to additional £100 per month on additional sales leads bonus.
- 33 days (including bank hols)
- Pension: 5%
- Life Assurance- 4x salary
If you are a proactive individual with the necessary skills and experience, we invite you to apply for this position. Kingspan is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.