Company:
CV-Library
Location: Burton upon Trent
Closing Date: 20/10/2024
Salary: £36,000 Per Annum
Hours: Full Time
Type: Permanent
Job Requirements / Description
ROLE PURPOSE
As a Technical Maintenance Controller, your primary purpose is to control maintenance costs and ensure the efficiency of our fleet maintenance processes. You have the crucial responsibility to collate information regarding non-performing dealers, review open job numbers and track the average time it takes dealers to provide cost estimates.
POSITION IN ORGANISATION AND LIMITS OF AUTHORITY
Reports to – Fleet Engineering Manager
Internal Contacts – Collaboration with the Customer Service, Fleet Engineers and Finance team
External Contacts – Engaging with customers and suppliers
KEY RESPONSIILITIES
Cost Control and Supplier Communication:
* Control maintenance costs by ensuring effective communication with third party dealers and service providers, using technical knowledge and expertise to effectively minimise costs and reject unnecessary labour hours and parts.
* Monitor and enforce compliance with Service Level Agreements (SLAs) to optimise cost efficiency.
* Proactively question and verify the estimates provided by dealers for accuracy and fair pricing.
* Ensure 100% warranty recovery.
* Maximise goodwill contributions from both manufacturers and dealers.
Dealer Management:
* Review open job numbers and their status to ensure efficient progress and issue resolution with dealer.
* Collaborate with team members and dealers to track and expedite maintenance jobs as necessary.
* Collate and identify non-performing dealers, particularly those that perform work without proper authorisation or submit incorrect invoices on an ongoing basis, escalate performance issues to the Fleet Engineering Manager.
* Track and analyse the average time it takes dealers to provide cost estimates for maintenance work.
* Identify trends and opportunities for improvement in response times.
Estimate and Invoice Review:
* Identify re-chargable work and collaborate with key account managers to ensure Purchase Order numbers are obtained.
* Review estimates for maintenance work, paying particular attention to labour costs, required parts and use of non genuine parts.
* Challenge and negotiate invoices with dealers when necessary, seeking cost adjustments or corrections as needed.
* Differentiate between Hexagon and customer costs for maintenance and repair work.
Authorisation and Documentation:
* Authorise repair work up to £3,000, following established protocols and guidelines.
* Obtain the appropriate authorisations for repair work, ensuring that costs align with budgetary constraints and operational requirements.
* Document all maintenance-related activities, authorisations, and cost allocations accurately.
QUALIFICATIONS AND EXPERIENCE REQUIRED
* Minimum of 5 years of relevant experience within the commercial vehicle or rental industry. Qualified to NVQ Level 3 in Heavy Goods Vehicle Repair and Maintenance or Engineering Degree level or equivalent.
* Comprehensive knowledge of commercial vehicles and fleet management.
* Excellent verbal and written communication skills are essential Exceptional leadership, communication, and problem-solving skills.
* Capacity to manage multiple priorities effectively.
* Collaborative mindset, promoting teamwork and cross-functional cooperation.
* Willingness to adapt to evolving processes and technology.
KEY MEASURES OF SUCCESS / PERFORMANCE
Cost Control: Efficient cost control and adherence to SLAs through proactive communication with suppliers.
Cost Review: Accurate review and verification of estimates and invoices, resulting in cost savings and budget compliance.
Customer Satisfaction: Ensure consistently high levels of customer satisfaction, particularly in relation to cost.
Data Accuracy: Maintain a high level of accuracy in the operating system, ensuring error-free vehicle statuses and updates.
Effective Supplier and Customer Communication: Build strong working relationships with suppliers to enhance communication and streamline maintenance processes.
Other Benefits:
25 days holiday plus BH
Holiday Trading Policy – Buy/Sell up to 5 days holiday a year
Birthday Holiday Policy
Pension
Hours:
Mon – Friday on a weekly rotating shift pattern of early (7am-4pm) and late (9am to 6pm).
We do have a hybrid policy in place which means you can work 2 days a week from home if you wish, these 2 days are on a rota system so won’t be the same 2 days each week
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