Coordinator

Mane are looking for Helpdesk Co-ordinators to join their client, an ever growing company to support them with their new Facilities contract. Your working hours will be Monday - Friday 8.30am-5.30pm. - First point of contact for incoming telephone calls and services requests received by telephone and email. - Working with GTR Asset Pro live reporting system ensuring all assigned jobs are started and completed within the contract SLA - Sort and dispatch calls to engineers or sub-contractors based on the correct skills set, geographical location and service delivery arrangements - Prioritise urgent jobs and plan and dispatch operative/sub-contract support to address urgent demand - Have a proven track record in Facilities Management within an administration/helpdesk role and a strong CAFM system knowledge - Attend training and Health and Safety courses from time to time as directed by the Contracts Manager Required / Skills: • Good planning and organisation skills and the ability to prioritise own workload efficiently • Understanding of FM business or the willingness to learn • Good planning and organisation skills and the ability to prioritise own workload efficiently • Excellent telephone manner • Strong communication skills • Working knowledge of MS Office including Excel and Outlook