Help Desk Administrator

NUGENT are seeking to recruit a Help Desk Administrator to our team. You will be a motivated and reliable worker who brings enthusiasm and positivity to a team, and you should enjoy working in a fast-paced environment. Key Responsibilities and Duties Objectives of this Role Logging calls and assignment to operatives for works across multiple FM/ MTC contracts Providing support to Contracts Managers to track internal works status Providing support to QS to track the status of the accounts for submittal to the client. Point of contact for client queries Provide reports to clients and follow up on any account queries. Internal reporting for financial reviews. General office admin duties and support. Document control for new tenders within the department Assist with tender returns and uploads to central tender system Record Keeping Timely submission of claims to client to ensure positive cashflow. Follow up of any client queries to prevent any delays with cash receipt Meet and greet any visitors to the office Organise and schedule meetings, appointments and events. Other ad hoc duties. Undertake any other reasonable duties as and when requested by management. Skills and Qualifications: 5 GCSEs at Grade C or above or equivalent. PC literate with competency in Microsoft Word, Excel, Outlook. Attention to detail. Ability to multitask and work under pressure. Strong interpersonal and Organisational skills. Excellent communication skills. Self-motivated, with a 'can-do' approach to work and willingness to learn and assist. Organised and disciplined in your planning and approach to work. Work well and confidently as part of a team in a busy environment. Why NUGENT? We are a great bunch of people and it is a fun place to work! We offer a competitive package with a range of benefits and the opportunity to make a real difference to the environment. In addition, we offer flexi-time and consider flexible working patterns helping you achieve a positive work life balance. We offer fantastic training both in house and out sourced. We are fully committed to being an inclusive employer and ensuring equal opportunities. We are keen to have a workforce to reflect the full diversity of the communities we serve And welcome applications from individuals of any gender or background. Private Health Care Scheme after 6 months employment. Company uniform. Apply Now: Send your CV to: or give us a call on for a general chat. Skills: Customer Service Record Keeping Admin Organised