Quality Manager

Quality Manager £40 - £50K DOE A leading Manufacturing company has been evolving and they are now looking to bring in a Quality Managerto the team. This is a fantastic opportunity for an experienced individual to join a company that offers a fantastic working environment and structure. This is a brand new position due to continued success with a great employer Salary £40,000 - £50,000 - highly competitive rate of pay for the role which is negotiable based on experience + Great Benefits Responsibilities Maintain and continuously improve highly effective procedures for complaint processing and investigation. This includes handling customer complaints promptly and effectively. Liaise with Customer Services Team in resolving customer quality related issues and provide point of escalation for the Customer Services Team where required. Attend regular meetings with Customers and act as companys quality representative. Monitor customer feedback, respond and act where necessary - identify trends and proactively and trend the status of Customer Replacement and associated Quality Metrics. Liaise with Quality Manager and production departments to provide solutions and drive closure of Replacement NCRs and ultimately reduce recurring issues and close out times. Ensure Quality Metric data is accurate and always reflects actuals. Conduct a Root Cause Analysis and assign area responsibility for implementation of Corrective Action for Customer Complaints and Customer Replacements. Support the Quality Team in relation to the implementation Quality Standards across all products The Ideal Person Strong technical knowledge which can be applied to a Manufacturing Environment Ability to build strong Customer relationships and be a team player. Self-Motivated individual and able to multi-task and prioritise own work. A can do, find a way, attitude. Experience of delivering high quality work to deadline Creativity, diplomacy, self-motivation and self confidence What you will receive Attractive Salary Great benefits package Career Progression Exposure to a range of exciting projects and an excellent customer base Variety in your working week What you need to do now This truly is a great role, if youre interested in this role, click apply now to forward an up-to-date copy of your CV, or call us now on Skills: Management Quality Systems Manage quality QMS Quality systems Quality Supplier Management Quality Management