Insurance Administrator

Trainee Policy Operations Technician Salary: £21850 + A performance review after 3 months probation, then a salary rise of up to 5% will be awarded every 4 months for the duration of the milestone training period (2 years). The salary rise is performance related. This is a great opportunity for someone who has recently finished A-levels or University or equivalent looking to kick start a career! Hours: 9 – 5 (Mon to Fri). Office based during training period, then optional hybrid (2 out of 5 WFH). Job Purpose: Working as part of a team to deliver high quality customer services to customers and other relevant third parties. To learn and handle all Administration relating to an insurance policy. Including: * Quotations * Policies * Queries * New Business * Mid-Term Adjustments * Renewals * Cancellations * Lapses * Investigate data discrepancies * Raising validation requests * Handle queries from other departments Key Responsibilities: * Develop motor insurance and product knowledge * Efficiently manage daily work flow in line with targets * Provide excellent customer service via emails, live chats and telephone * Dealing with incoming and outgoing calls * Working flexibly within the team, assisting colleagues where necessary * Respond to and take ownership of enquiries from customer, intermediaries and third party administrators * Contacting Brokers with validation and various policy queries Skills, knowledge and Experience: * Previous office and customer service experience is desirable but not essential * Good interpersonal and communications skills * Comfortable speaking with customers over the phone and other third parties * Good IT skills * Ability to plan, prioritise and manage own workload * Good attention to detail and ability to accurately record information * Team player * Driven by self-development