Programme Delivery/ Account Manager

PROGRAMME DELIVERY/ ACCOUNT MANAGER Parking On-Site | Hybrid Working Plus, Private Medical + Company Bonus About Celestra 💫 At Celestra we provide our clients with the services they need with forward-thinking expertise that develops, implements, and supports innovative and essential technologies. Driving big brands in Hospitality and Retail forward in the digital era, this is what we do! Celestra is a successful and dynamic company delivering IT services nationally to the best brand names in the hospitality and retail industries. We build on the essential ingredients required to build strong, long-term partnerships. We become an extension of our clients’ teams as we work together to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none. Purpose ✨ Are you known as an inspirational person? Is working with industry leaders something that excites you? If your answer is yes to all those questions, then this is the role for you. The Account Manager will have the opportunity to manage the client relationship throughout the customer life cycle. You will oversee a list of accounts and will be responsible for the success of the customer by managing and developing the overall commercial relationships, partnering with sales and providing leadership to the project management team. The Nitty Gritty 🚀 * Build strong relationships with key clients, understanding future, and how we can support their success. * Conforming to Celestra’s Project Manager compliance and processes using Kronus methodology and other internal systems * Managing risk, change control and change management, and creating statement of works between Clients and Celestra * Cost control providing efficiencies where possible, with a review of profit and loss accounts. * Responsible for daily invoicing and billing of clients * Producing documents for Project Review meetings and presenting accounts to key stakeholders * Managing the programme budget and costs of administering the programme * Regular reviews and assurance with Project Managers and Account Managers * Ability to forecast and create roadmaps to achieve goals. * To coordinate and prioritize resources across projects. * Lead, manage and develop the project team to ensure that service delivery maintains the high standards of Celestra. * Formulate action plans to manage goals, challenges, risks, and opportunities. * Own forecasting and prioritisation for customer success amongst your assigned accounts * Support start-up phase of the projects, including commercial negotiations, cost modelling and financial decisions. * Maintain and develop strong working relationships with internal and external stakeholders to develop thoughtful and innovative approaches to drive success with customers. * Develop accounts within given portfolio, expanding on the services Celestra delivers. * Partner with sales and proactively develop a growth pipeline, closing all possible opportunities. * Be accountable for the project financial success for both gross margin and time effectiveness. * Work collaboratively with all teams to ensure effective delivery of all client projects. * Monitoring the day-to-day commercial performance of each account within the portfolio. The successful candidate will have/be: * Strong ability to build rapport and relationship with senior clients * Great attitude that can manoeuvre through ambiguity and ability to work and collaborate with a growing team * Results-oriented individual who is excited by the prospect of fuelling the continued growth and success of Celestra by developing our accounts * Leadership skills and experience of leading a remote and office-based team * Proven experience of successfully managing and overseeing multiple projects within an account * Proven track record of managing budget and costs What do we offer? ⚡ * Company Bonus Scheme/ Private Medical Scheme/ Contributory Pension * 25 Days Holiday * Benefits portal offering discounts on retail, hospitality, cinema, flights and so much more/ Cycle to work scheme/ Flu Vaccinations * Modern Offices fully equipped with Pool Table, Tennis Table, and even an on-site pub garden where we BBQ in summer months/ Charity Events & Team parties/ Fresh Fruit and Breakfast everyday