Your new company
We are recruiting on behalf of a prestigious client in Nottingham, known for their dedication to outstanding customer service and innovative solutions. This company offers a vibrant and supportive work environment where employees are valued and encouraged to grow.
Your new role
In this Customer Service Representative position, you will be the primary point of contact for customers, addressing their enquiries, resolving issues, and ensuring a positive experience. Your duties will include handling customer communications via phone, email, and chat, maintaining detailed records, and striving to exceed customer expectations. This role is ideal for someone who is empathetic, patient, and passionate about helping others.
What you'll need to succeed
- Demonstrated experience in a customer service role.
- Exceptional communication and interpersonal skills.
- Strong problem-solving and conflict resolution abilities.
- Proficiency with customer service software and Microsoft Office Suite.
- The ability to manage challenging situations with professionalism and calm.
- A proactive, positive attitude and a willingness to adapt.
- Keen attention to detail and accuracy.
- A competitive salary commensurate with experience.
- A collaborative and supportive work environment.
- Opportunities for career development and advancement.
- Flexible working hours.
- Potential for the role to be extended based on performance and business needs.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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