Customer Service Advisor (UK & Europe)
As this role is regularly dealing with European customers, fluency in French and Spanish is a MUST
Type: Permanent, Full time
Salary: 26,600 plus team performance bonus
Location: Aston, Birmingham
Working Pattern: Hybrid (3 office / 2 remote)
Are you a customer service champion? Able to diffuse difficult situations with calm and professionalism? A whizz at multi tasking? Above all else, are you looking to work for a business that has been caring for its people for more than a century?
Our client, a leading electronics distribution company based in Aston, is seeking a Customer Service Advisor to join their European Customer Service team. This is a small team of 6 people, who as a collective, take care of all customer enquiries into the business. As a Customer Services Advisor, the successful candidate will be responsible for delivering high-quality post-sales support to internal and external customers in both UK and European markets. You will manage incidents, coordinate courier deliveries, and respond to customer requests while ensuring a professional and positive portrayal.
Customer Service Advisor Key Responsibilities:
- Resolve customer queries and issues promptly and positively, adhering to the company's returns policy and keeping customers informed of progress.
- Maintain outstanding incidents, processing replacement orders, and managing courier deliveries/collections efficiently.
- Engage with customers and the Technical Department to resolve product quality issues, and promote the company's approach and values in all interactions.
- Track and maintain performance metrics related to customer satisfaction, incident resolution, and call monitoring.
Customer Service Advisor Experience and Skills:
- Fluency in English, Spanish and French (written and verbal)
- Educated to GCSE Level with English and Maths at Grade C or above.
- 3+ years of customer service background with a proven track record of resolving customer queries and issues by telephone.
- Experience in order and sales processes, best practice telephone technique
In addition to a dynamic role in a fantastic company, the benefits include competitive salary and team bonus, hybrid working and the chance to work in a diverse and inclusive environment. If you meet the requirements and are ready to take on this exciting opportunity, we encourage you to apply today!