Senior Service Delivery Manager (Working from home)

Service Delivery Manager York office based £40k-£55k + car allowance Our client are a solutions and services provider and are looking for an SDM to join their growing team. 2+ years in a service delivery role or technical role # Have experience building and working with clients face to face / phone # Incident management is key to this role As Service Delivery Manager, you will be responsible for the effective delivery of services Measuring the performance of services against agreed customer SLA’s Building and maintaining working relationships with customers Creating reports regarding performance Incident management Be part of a bid team owning questions for transition & service delivery Knowledge of ITIL A passion for delivering the very highest standards of service to our clients