Client Success Manager (Remote)

We're excited to announce an opportunity for a Client Success Manager to join our rapidly expanding client success team, helping us to continuously onboard and deliver client features that delight our clients and make a real difference to what they do. As a Client Success Manager at Insurwave, you'll play a key role in managing client accounts, understanding client requirements and onboarding features for our growing client base. You will be part of a diverse cross functional team of Insurwavers who are obsessed about delighting our clients and connecting data driven client insights to value generating features and client service delivery. Be the contact for client accounts, ensuring their satisfaction and maximising the value of our platform. Develop a deep understanding of client needs, goals, and pain points, driving strategic initiatives that ensure long-term success. Proactively manage account health, providing insights, analytics, and recommendations for feature adoption. Collaborate with cross-functional teams (Commercial, Product, and Support) to address customer challenges and feedback. Manage roadmap roll out by identifying upsell and cross-sell opportunities to help clients fully leverage our platform's potential. Be the client experience champion across the business, you’ll stand out in building strong relationships with clients underpinned by clear project management skills to deliver client value Experience in consulting in commercial insurance is desirable Demonstrate a data-driven mindset with a keen eye for identifying trends and opportunities You will have a passion for technology and a desire to help clients thrive. Preliminary phone call with the Talent Team (no video required) # First video interview with our People Experience Manager # Insurwave is a disruptive Insurtech company leveraging the power of AI to consolidate and visualise data, helping clients to understand risk and make smarter risk transfer and insurance decisions. Our platform offers an integrated insurance management experience, from ai-driven data ingestion through to collecting and consolidating risk data providing insight on business exposure changes in real-time. Lots of Holidays !: 25 days annual leave | 8 Bank Holidays More than a competitive salary: Private Health Care - Critical Illness Insurance - Life Insurance - 5% pension plan matching - cycle to work scheme - weekly online Yoga sessions Great work-life balance with flexible working options A commitment to learning & development opportunities to support you help you reach your full potential