Support Worker

About The RoleDo you have good listening and communication skills and an interest in supporting vulnerable people in Bristol?We are looking for people to join our Bristol Complex Needs in Totterdown as a Project Worker. The service provides accommodation and housing related support to people experiencing homelessness; dedicated to providing a safe, high quality and inclusive service to people while they are living in the hostel, and a positive move-on into independent housing. In the role of Project Worker, you will: Oversee a caseload of clients and provide ongoing 1-1 support in an approachable, caring and person-centred way. Provide practical and personal support to clients with complex needs around areas such as housing and health. Have a good understanding of a person centred approach and how to provide the right support to clients to meet individual needs, identifying personal aims and ambitions and making plans to achieve them. Work with the team, external statutory agencies and voluntary organisations to ensure everyone has access to available support. Continue to develop your skills further around working with clients in a holistic way, and to gain a deeper understanding of housing and benefits law, and other specialist areas through training, supervision and line management support. In this role you will work on a shift rota Monday - Friday 9am-5pm. In some of these role's staff can claim an additional 20% pay premium for hours worked between 8pm and 8am Monday to Friday, and all hours worked on Saturday and Sunday.About youWe are looking for enthusiastic people with experience of dealing with complex and difficult situations in relation to people and helping people throughout difficult periods and a process of change. You should also demonstrate: A sound understanding of the issues faced by people experiencing homelessness, and the difficulties they can experience in accessing services. Some experience of liaising with a number of individuals or agencies to achieve effective outcomes for others. Excellent communication and listening skills and the ability to work with a variety of different people. The ability to work in a role that supports vulnerable people and maintain high level of contact with clients on a day to day basis. Above all, you should have a genuine desire to support people to transform their lives and a non-judgemental approach to working with people with complex needs.How to applyTo view the job description and guidance on completing your application form, please click on the 'document' tab on the advert page on our website.When you're ready to apply click the 'Apply Now' Button to start your online application form. Closing date: 10am on 9 October 2024Interview and assessments: 21 October 2024About UsOur purpose is to end homelessness and rebuild lives. It drives everything that we do. For the past 55 years, we have been on the ground every day and every night, supporting people to recover from homelessness and advocating for change. We support around 28,000 people each year and our work means that more than 2,700 people have somewhere safe to stay each night.What We OfferCommitment to Equity, Diversity and Inclusion We are working hard to create a diverse and fully inclusive culture where all colleagues feel valued, and we welcome applications from all under-represented groups. We believe that equity, diversity and inclusion improves the health, wellbeing and development of our colleagues and helps to ensure everyone feels valued. We know that when diversity, inclusion and wellbeing are prioritised, we are happier, healthier and can ultimately achieve better outcomes for our clients. Below are some of our key focus areas to improve both our candidate and colleague experience: A growing number of diversity networks including LGBTQ+, Womens Action, Lived Experience and Anti-Racist networks. Increasing visibility by ensuring that all interview panels across the organisation are diversely represented to ensure fair and balanced decision making during the recruitment process. A safe and supportive working environment championing positive action via various internal schemes such as upward mentoring and a Steps into Management programme. Mandatory Diversity & Inclusion training for all staff, unconscious bias training for managers, and a range of other courses such as Trans awareness and Autism Awareness. In recognition of the importance of transparency, we publish our employee diversity statistics and pay gap reports on our website. Want to find out more? Click here to visit our Equity, Diversity & Inclusion page.Wellbeing and Benefits We offer a comprehensive package of benefits to our colleagues to ensure wellbeing remains a key priority. Maintaining a good work life balance can be tricky, but with family friendly policies, flexible and agile working options and an incremental annual leave allowance, we are committed to making sure you have the options available as and when you need them. These include: Agile working model for suitable roles. Supportive flexitime and toil arrangements. 28 days annual leave rising to 31 after five years' service. Family friendly leave policies including - maternity, adoption and parental leave. Carers leave, and fertility treatment leave. Financial wellbeing platform offering loans, advances and saving options. Auto-enrolment to pension scheme after six months service with an employer contribution of 6%. Employee Assistance Programme and access to SmartHealth app - 24/7 GP appointments, health checks and nutrition advice. Cycle to Work scheme and interest free season ticket loans. Discount vouchers including gym, retail, food & drink, travel, electricals and more.Want to find out more? Want to find out more? Click here to visit our Work For Us page. Reaching PotentialAt St Mungo's we are committed to providing development opportunities for all our colleagues. We welcome people with a wide range of experiences and value transferable skills so that we can provide the best support for people experiencing homelessness. That's why we have a robust induction, training and development programme that supports colleagues throughout their career at St Mungo's. These include: Highly praised internal training courses and access to external learning to build your skills and meet your professional development goals. Steps into Management programme to support colleague progression. Commitment to continued professional development with access to career development forums, internal mentoring and internal secondment opportunities.Want to find out more? Click here to visit our Learning and Development page. A DBS disclosure check is a requirement for this post and will be undertaken for the successful candidate. Please be advised that all appointments will be made on St Mungo's current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.