Sales & Lettings Co-Ordinator

Sales & Lettings Co-Ordinator Applicant Suitability: • An enthusiastic individual with the ability to think outside the box • Smart Appearance • Excellent negotiation skills • Excellent organisational skills • Be a creative problem solver • Overcome challenges and deliver the best results • Strong administration skills with a good eye to detail • Team leader who can take control of the Sales & Lettings team • Ability to multitask & work under pressure to meet company targets. • Good command of English Language (verbally and written) • Proficient in using a computer (especially Word, Excel and MS Office) • Telephone answering, Greeting walk in trade and diary management • Experience of Jupix software would be preferable but not essential The successful applicant will be expected to cover all Sales/Lettings administration duties and organising the Sales & Lettings team as assigned and must be flexible and able to prioritise a changing to do list. Your duties will be as follows however, not limited to what is listed: • Co-ordinating & organising the Sales & Lettings team and holding briefings daily • Progress the Sales & Lettings departments for the business • Building relationships with vendors and maintain regular communications to keep them informed of our processes for sales • Network, search and develop new business opportunities, including canvassing to generate new business leads for rental & sales properties. • Provide information, advice and answer any queriesto potential new landlords, vendors and tenant’s • Quality check customer and property data prior to sign up to ensure all company requirements are met • Handling enquiries over the telephone or personally, in reception and taking any necessary action or delegate to the correct department • Email & Diary Management on a daily basis • Ensuring Monthly targets are met, as to business requirements • Liaise with prospective purchasers, vendors, landlords and assist in arranging viewing’s, appointments, market appraisals, and negotiate offers. • Liaise with customers and internal team to facilitate a seamless end to end lettings process • Working alongside with the negotiators/Lettings Manager to ensure all properties are ready prior to moving in clients; sending works orders, arranging pre-tenancy works such as professional cleaning, gas safety certificates, EICR etc. • Follow through with tenancy referencing via referencing company, and where required submit data on their portal • Progressing tenancies: drawing up contracts & all tenancy related documents (new lets/renewals) • Scheduling of inventories, check in and check outsincluding handling of tenants notices to vacate – Notice to Quit’s • Ensure all keys are correct for the properties (new/re-lets) • Advising utility/council tax companies of meter readings, tenant details, switching over utilities – move ins/outs. • At all times to operate in accordance with current legislation and ensure legal requirements are met i.e. in relation to gas safety, EPCs, Deposit registration, tenant/guarantor documentation etc- prior to moving in & renewal tenancy contracts • Responsible for renewing warranties for new and existing stock • Handling all administration for welcome packs and providing customers with these within 24 hours of contract commencement date • Occasional Service feedback calls to customers in reference to diary appointments • Sales administration support where required • Accurate data entry onto our software Duties to be assigned to Lettings Co-Ordinator once fully trained; ? Alan Boswell/Rightmove & FCC Warranty renewals & new warranties & system allocation ? Initial contract setup on Jupix on each new tenant/new landlord ? Monitoring of Abdul Mailbox intervene where necessary