Customer Support Agent - Sales

Our client is a specialist Company providing important services to their clients. They have grown rapidly since 2015 and are now looking to recruit new members of staff to our Outbound Sales team. Hours: Monday to Friday 09:00 – 17:00 which will include occasional Saturdays in return for a day in lieu. Summary Duties and Responsibilities of Role: * To make outbound calls to customers who have recently enquired through various marketing channels. * Achieve department sales conversion targets whilst delivering excellent customer service. * Sale calls to be made in line with the Company’s process and FCA regulations. Key Skills Required: * Communication – Possess a professional telephone manner with proven experience. Have excellent listening and communication skills to be able to answer customer questions, deliver outstanding Customer care; being especially aware that some customers may be vulnerable. * Productivity - Be results driven with ability to achieve work towards KPI’s set on production, quality and customer service skills. * Accuracy – Must have the ability to record information in an accurate way and ensure that all process and procedures are adhered with in a methodical and compliant way. * IT Skills – computer literacy and knowledge of MS Office. * Customer Champion – Act in a manner that ensures the Customer receives a positive experience of the Company. Personal Capabilities Proven Track record of: * Telephone sales experience (preferred minimum of 1 year) * Success within a target driven environment * Delivering excellent Customer Service * Working in accordance with detailed procedures * Flexible approach with ability to adapt quickly to meet business needs Personal Attributes: * Excellent interpersonal, communication and listening skills at all levels * Able to demonstrate empathy, sensitivity, kindness and patience * Resilient with a real desire for success and helping others * Can-do attitude, self-motivated * High level attention to detail and accuracy