Tour Coordinator

I have an exciting opportunity for a Tour Coordinator to work for a great client based in Colchester.  Main Duties:   •          Delivering Exceptional customer service to ensure the very highest level of satisfaction •          Establish at the outset the details of the enquiry in accordance with the processes •          Providing advice to customers on the content of itineraries and the best use of transport and accommodation available •          Overall responsibility for all issues relating to a tour, from the moment an enquiry is received, through to the group returning and then post tour contact/follow-up including re-booking and on-selling •          Using a bespoke IT system as well as standard Microsoft applications to manage the operation of the tour •          Liaising with Travel and Booking Co-ordinators regarding transport, accommodation, visits and meals •          Effective management of all detailed information relating to your assigned areas. •          Overseeing the booking of flights for specific tours within budget •          Arranging visits and presentations at schools / groups / clubs •          Ensuring all paperwork and supporting documentation is sent to clients and guides within the agreed timeframes and in accordance with the company’s GDPR processes. •          Ensuring all tours are costed within set budgets and client payments are received within agreed timeframes •          Contribute to identifying improvements to the organisation of work and procedures etc •          Proven experience and full understanding of delivering exceptional customer service