Aramark UK is a leader in providing outstanding food and beverage services across diverse sectors, including entertainment and leisure. As a key food and beverage partner to Merlin Entertainments, we are committed to delivering exceptional food and beverage experiences at some of the UK's most iconic theme parks.
As we continue to grow, we are looking for an experienced hands-on Hotel Operations Manager to join our team at Legoland, Windsor. The day-to-day duty management of the food and beverage operations for park catering, focussing on maximising the guest experience and profitability of our department by ensuring excellence as demonstrated by our people, our products, our systems, and our operation standards & routines.
As Hotel Operations Manager, you will lead with a commitment to excellence, ensuring every guest enjoys an unforgettable dining experience.
What’s in it for you:
- A competitive salary from £45,000 - £50,000 dependant on experience
- Pension scheme
- Merlin Magic Passes (free passes to use across our theme parks)
- Discounted food on shift
- Free parking
- MyStaff Shop discounts across thousands of retailers
- Generous Annual Leave, increasing in line with service and the ability to buy extra days
- EAP in house mental health champion
- An opportunity to develop and progress
- We are recruiting this role on a full time (40 hour) permanent basis. The role will involve working weekends.
A day in the life of a Hotel Operations Manager:
- To enforce, support and coach the food and beverage management team on the Food Safety Policy’s to ensure full compliance with Health & Safety legislation, including food hygiene.
- To fulfil Hotel 30 Duty role on working days.
- Ensure all Food Safety/H&S audits (internal & external) are completed and passed to company standard.
- Team member re-deployment throughout the operation to ensure high levels of productivity vs visitor volume.
- To uphold the uniform policy throughout the food and beverage Department.
- The development and delivery of the F&B strategy in conjunction with the Head of F&B. To include leading the Food and Beverage development across the site through proposition and people.
- To drive a department focussed on exceptional guest experience achieving all food KPI targets.
- To work alongside the Head of F&B to achieve the F&B budget revenue and MC target.
- Support the Head of F&B in order to drive the strategic direction of the department.
- Monitor and report back on sales mix & trends to review and adapt our current food offering across the resort.
- Support the administration team to ensure all EPOS systems are set up correctly with menu items and promotions.
- Monitor and review theoretical cost of sales reports and analyse and anticipate sales trends to maximise RPC.
- Ensure cost control & profit protection is embedded by best practice and proactive initiatives.
- Identify short and long term objectives for improving the operation, showing detailed knowledge of overall business objectives.
You’ll be set up for success if you have:
- Large-scale food and beverage operations experience is essential
- High-end resort hotel or venue experience is highly desirable
- Current experience as a Senior Food & Beverage Manager, Assistant Director of F&B or Hotel Operations Manager is preferable
- A self-motivated, driven, guest-orientated and proactive attitude is also required
- The ability to prioritise activities, communicate, plan your time and co-ordinate F&B operations across multiple outlets is required
- Proven, successful people management and leadership experience is essential
- Have a solid understanding of health and safety cultures and the ability to train out policies and procedures
At Aramark UK, we are committed to creating a diverse and inclusive workplace where everyone is valued and empowered to thrive. As a proud Disability Confident employer, we actively encourage applications from individuals of all abilities and are dedicated to supporting employees with disabilities throughout their career journey.
We ensure our recruitment process is accessible, and reasonable adjustments are available at every stage, from application to interview and employment. If you require any accommodations or have any questions, please reach out to our recruitment team – [email protected]
Join us in fostering a workplace where everyone can achieve their full potential.
All applications will be treated in the strictest confidence.