Resident Services Co-ordinator

Company:  Touchstone
Location: Reading
Closing Date: 02/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.  

So, what are you waiting for? Join a Community that cares about you! 

More about the role

This role requires you to assist the Property Team to drive performance of the department KPI's whilst delivering an outstanding resident customer experience, as part of your role you will be responsible for resident's onboarding and ensuring this is completed at a high level.  

This new exciting opportunity will allow the post holder to become the face of the building, ensuring all our residents are kept informed of activities within the communal areas and any relevant communication updates

You will assist in overseeing all daily operations, providing administration support within the lettings team and ensuring all records and management systems are updated whilst assisting the Community Manager in driving sales and retention as well as troubleshooting operational issues

Please note- Training will take place in our Bath office, travel to Bath during the training period will be required.

More about you

You will be able to demonstrate your excellent communication, interpersonal and organisation skills as well as troubleshooting experience in differing situations

We are looking for the right candidate with can-do attitude, the ability to work as a team to achieve departmental goals and manage our community

This role will also have the opportunity to develop and implement strategic initiatives to enhance the business. 

If you have experience in lettings and property management, can demonstrate great customer service delivery and are looking for a new challenge, this role could be for you.

Benefits 

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.  

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:  

  • Competitive salary, with a salary review yearly 
  • Training and development
  • Extra perks including huge discounts and offers from shops, cinemas and much more.

What's next?

If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on [email protected].

 

If you are a recruitment agency please note we operate a PSL and do not take cold calls 

Apply Now
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