Professional Advisor

Case Management Officer Camden Contract £20.96 per hour Our client is looking for an experienced Case Management Officer. To be a key component of the Customer Assurance process by undertaking all reviews (including Statutory and LGO reviews), appeals, complaints and senior level MP/member enquiries owning, co- ordinating and managing these cases to a successful conclusion by investigating, assessing and identifying appropriate solutions. These cases to be progressed in accordance with statutory and corporate deadlines and to comply with all relevant legislation and Council policy ensuring that the main focus is on solving the issues and following up outstanding actions whilst ensuring that all stakeholders, particularly the Councillor and/or customer, are kept informed and updated at all times until the case has been resolved. To provide advice, as requested by officers, on individual decisions to ensure that they are in line with the policy, statute and case-law relating to the service area supported and, where case outcomes require it, make suggestions to relevant officers that will help ensure that their future decisions are consistent with policy, statute and case law. To provide information that contributes to the improvement of the customer experience by ensuring all information relating to progress and outcomes of cases are properly recorded in a timely manner. Essential: ? Detailed understanding of housing and social care statutes, case law, policy and procedures for the service area supported ? Working knowledge of customer care and case management processes ? Working knowledge of how Housing & Adult Social Care services interlink to provide the end to end service to our customer. ? Sound knowledge of relationship management in a political arena ? Extensive knowledge of housing & social care terminology ? Basic understanding of housing and social care regulations ? Understanding of the requirements of the Data Protection Legislation ? Understanding of the FOI Act ? Understanding of Health & Safety regulations Please visit our website for more job opportunities colbernlimited co uk PLEASE ONLY apply if you have the necessary skills, experience and expertise. The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer