Acturis - Software Trainer

Job DescriptionWho are we? Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.The RoleTo assist in the creation and delivery of software training programmes for Howden staff by training them on Insurance Applications, Microsoft Office and any other bespoke system(s) to the required levelsKey ResponsibilitiesPlanning, creation and delivery of IT systems and other projects as required both via classroom and virtualAbility to storyboard and deliver eLearning materials using a variety of applications (e.g. Adobe Captivate and Digital Adoption Solutions (DAS) like WalkMe/WhatFix)Maintain accurate training records/MIMaintenance of first line user support help functionsLiaising with internal stakeholders and other organisations to search out areas for Business training supportDelivery of Insurance software applications, MS Office (incl. Teams/O365) to advanced level and other bespoke internal IT applications as required andAbility to assess individual and Group needsResearch (where required), plan and prepare/update new/existing materialsMake use of new technology such as DAS and Teams for deliveryConduct post training assessments to identify areas of improvement and transfer of knowledgeSkills & Attributes:Ability to prioritise work load and manage multiple projects/deliveriesExperience delivering training of Acturis. Operates in an honest, professional and ethical mannerStrictly adheres to Group Employee Code of Conduct which strong aligns to the FCS’s code of conductCompletes all relevant and required regulatory trainingActively undertakes personal development to ensure an up to date knowledge of latest training methodsKeeps up to date with latest regulatory and legal developments relevant to the Operating Entity/Group and roleEssential - Prior training delivery experience (classroom and virtually)Insurance knowledge (preferably incl. LM knowledge)Essential – Microsoft Office (Incl. Teams/O365) to advanced levelExperience of creating/maintaining eLearning (preferably on Adobe Captivate and DAS style platforms)Highly organised, with good planning/time management skillsAble to work independently and use initiativeAble to positively react to change.Resilient and calm under pressure.What do we offer in return?A career that you define.Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society’s greatest challenges.And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work – and vice versa. That's why we do our best to support our people in every aspect of their lives.Diversity and InclusionAt Howden we value diversity - there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us:Our successes have all come from someone brave enough to try something newWe support each other, in the small everyday moments and the bigger challengesWe are determined to make a positive difference, at work and beyondWe consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.Reasonable adjustmentsWe're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.Our sustainability promiseWe’re on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.