We at Work Lyf Group are recruiting for a Maintenance Controller for our established client based in the Newcastle-under Lyme area.
Job Purpose
To ensure the effective delivery of technical & customer service; with a specific focus on vehicle cost authorisations & downtime, to deliver the most cost effective solution to a customer. To ensure that all KPIs/SLAs and statutory requirements are met in full at all times.
Duties
• To be the dedicated point of contact for all maintenance, refurbishment and accident repairs.
• To provide appropriate challenge to all costs for vehicle repairs using technical rulesets.
• To allocate cost to correct cost centres and codes.
• To develop strong relationships with stakeholders in order to resolve challenges for clients and drivers within agreed SLAs.
• To develop strong relationships with third party suppliers to ensure the most cost-effective route for all repairs.
• To update systems to create a maintenance history and work orders.
• Perform trend analysis relating to vehicle maintenance.
• Provide vehicle off road reports and ensuring all vehicles are back on the road in a timely manner with as little additional cost to the client or the business.
• Expedite chasing of VOR parts with dealer and manufacturers.
• Liaising manufacturers customer service teams for warranty and parts back orders. • Review of maintenance history to ensure any parts under warranty are claimed.
• To raise credits with manufactures for warranty repairs in the extended warranty period or if the repairs have been completed in a 12-month period.
Key Experience / Skills
- Worked across car & LCV (HGV fleets not essential but desirable).
- Experience with dealing with maintenance scheduling.
- In-depth knowledge of repair times and costs.
- Hold relevant qualifications to support the role.
- Attention to detail.
- Good negotiation skills.
- Flexible attitude to providing solutions to problems.