Finance Support Assistant

Bring your analytical and customer service skills to our Finance Support Assistant role, where you'll enhance accounts payable operations, drive process improvements, and build strong relationships in a dynamic environment. Role Overview The purpose of this Finance Support Assistant role is to work closely as part of the Accounts Payable team to ensure delivery of a high service level whilst working within internal compliance and legislation requirements. You will be an experienced Analyst with accounts payable and/or customer service experience and a track record of delivering a high level of customer care in a fast-paced, changing environment. Principal Accountabilities Ensuring the accurate and timely delivery of accounts payable services, including analysing daily KPIs and effectively managing and prioritising daily workloads to ensure deadlines are met/exceeded for all activities Supporting any outsourcing provider to achieve and exceed KPI expectations whilst working within the agreed SLAs Performing root cause analysis on complex issues to drive improvement, issuing resolutions in the end-to-end AP Process flow, and escalating issues and queries, if necessary, to management Identifying potential process improvements to increase efficiency and creating Standard Operating Procedures (SOPs) and Work Instructions (WIs) for the team Educating suppliers, business users, and TCs to aid reduction in exceptions and demand on query management Co-ordinating and delivering training sessions and/or materials to TCs and the business, and acting as the first point of contact to the business, TCs, and any third-party service providers as a SME (Subject Matter Expert) Building successful business relationships at all levels (particularly in Finance and with TCs) to encourage efficiency and understanding Providing excellent customer relations, written and verbal, to Suppliers, TCs, and the business Working within Travel Counsellor's internal compliance/guidance rules, CARE values, and applicable legislations Benefits Working here at Travel Counsellors, we value the hard work and effort that our colleagues put in. Because of this, you can expect a wide range of employee benefits, including: A competitive basic salary + annual company bonus Flexible hybrid working model Career development and promotional opportunities 25 days holidays (increasing to 28 after 5 years of service) A Moments That Matter Day (annually) Enhanced maternity/paternity pay Holiday buy and sell (up to 5 days per year) 3 paid days charity leave Company events, socials, and incentives 3x annual salary death in service benefit Company pension scheme Costco membership Salary sacrifice, company car scheme Cycle to Work Scheme Employee Assistance Programme Free breakfast, fruit, and hot/cold beverages Referral scheme Employee discount Private medical insurance (taxable benefit) or healthcare cash plan (costs incurred by employees) Essential Skills Prior experience working in an accounts payable or customer service role Proficient in the MS Office suite of tools, particularly Excel Experience working on Enterprise Planning Tool (ERP) applications Ability to analyse data competently from a range of sources, performing root cause analysis (RCA)Grow your career with our growing team; apply for this Finance Support Assistant role today! About Company Here at Travel Counsellors, our customers, communities, and colleagues lie at the heart of everything we do - and that's what makes us special. For us, relationships come before transactions, and we are there for our customers, connecting with them on a deeply human level through the moments that matter. We've been changing lives for the past 30 years as the leading travel marketplace for self-employed travel entrepreneurs, empowering over 2,000 global independent travel agents to run successful leisure and corporate travel businesses. We pride ourselves on remaining a company that truly cares and has never wavered from its purpose - to redefine what personal means for a travel business. Our Travel Counsellors are supported by a team of over 400 super-talented people in our support offices to help them create unique, inspiring, and exciting experiences for their customers whilst building lasting personal relationships that bring them back to us, time and time again. Our unique approach within the workplace - as well as towards customers - has seen us receive numerous awards and accolades, including being named The Best Place to Work in Travel at the 2022 TTG Travel Industry Awards, placing in the Sunday Times Best Places to Work list 2023 and 2024 (Large Company) as well as being the first travel company to be awarded the Queen's Award for Enterprise in the Innovation category! We are expanding at a phenomenal rate - on the back of our record year in terms of revenue (over £930m) - and are looking for outstanding individuals to join our dedicated Head Office team to help the company continue to flourish