Qualified Social Worker -First Response

We are looking to recruit a Qualified Social Worker - Adults First Response Team with the Social Care industry in Haringey. Responsibilities include: To deal with telephone, written, emailed enquiries and respond appropriately to customer enquiries, complaints, requests for information and service requests. To assist customers in their understanding and completion of relevant documents forms, applications and registrations, over the telephone, including where appropriate addressing their special needs (disability, translation, interpretation requirements etc) It is envisaged that staff within First Response will also be able to initiate the following: Refer to other agencies Order equipment for clients (following training) Amend referrals Screen referrals to gather further information To process referrals and apply agreed eligibility criteria. This will involve collecting extra information form the referrer, service user or carer where appropriate. To accurately record detailed referrals, specifying clients needs. To work within agreed procedures, particularly those in relation to alleged safeguarding adults. To provide information and advice to members of the public from diverse backgrounds, requiring care across a range of client groups Older People, Physical Disability and Occupational Therapy. To liaise with other departmental and non-departmental services and partner agencies as required. To sign post members of the public to access other services where appropriate. To ensure that the Duty Manager is kept fully up to date with operational issues. To support the service/ duty team To deal with emails, letters and other aspects of First Response's routine. Experience preferred: Post qualifying experience of working within a Qualified Social Worker - Adults First Response Team. The Team: Well-structured organised team, growing their social worker staffing levels. Minimum Requirements: SWE Registration 1 year post qualifying experience within UK Social Care industry Enhanced DBS/CRB (we can obtain for you) Eligibility to work in the UK Benefits of working with Ackerman Pierce: Your own personal consultant Access to a variety of Social Care jobs Nationwide DBS and Compliance Service Quick and Easy Registration Process Access to CPD Guaranteed weekly payment To discuss this Qualified Social Worker - Adults First Response Team position, or any similar vacancies we have available in Haringey, please contact Faye Whitehead on (phone number removed) or email