Company:
INFINITY EMPLOYMENT LTD
Location: Bognor Regis
Closing Date: 02/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Job description
Overview
Infinity Employment are seeking a skilled and experienced Pallet Network Supervisor to join a team of experts specialising in pallet network transport, general haulage, warehousing, 3PL and fulfilment. You will be responsible for the pallet network and logistics operations, ensuring smooth coordination of transport requirements for customers and third parties. Continual development of the department by implementing new technologies and procedures. Be the first point of contact for customers, network depots and drivers ensuring exceptional customer service at all times
Responsibilities
Manage and coordinate pallet network operations
Plan and control logistics for client requirements
Utilise IT systems to book and track transport efficiently
Solve real-time logistics issues to maintain customer satisfaction
Ensure legal compliance with tachograph legislation
Maximise vehicle and driver utilisation
Communicating with customers daily and monitoring KPI status to ensure we are achieving maximum
KPI Reporting to senior management and directors
Dealing with queries from all network depots and drivers, ensuring all actions raised are completed within a timely manner
To build and maintain a relationship with each customer and communicate to them any problems, issues or queries within reasonable timeframes
Answering phone calls and responding to emails from customers and depots in a timely manner
Ensure all administration is completed to the required levels and within expected time frames, including but not limited to Insurance Claims and CORs and provide clear and timely communication to customers
Communicate effectively with Warehouse and Office teams to ensure key information is shared within reasonable time frames
Continually develop new procedures that improve internal administration efficiencies within the Pallet Network team
Develop and build relationships with relevant pallet network staff at the central hubs
Develop and build relationships with all member depots
Manage, Mentor and Develop Pallet Network Planner
Attend Regional and National meetings
Attend Award Events
Liaise daily with the Network Planner to ensure resources are planned effectively with backup plans where relevant
Daily update reporting to the Transport Manager on performance, developments, solutions and other relevant information
Using forklift on Saturday shift and other occasional times (will train)
Occasional tasks at the discretion of the management and additional ad-hoc duties as required
Achievement of tasks as set out on a daily/weekly basis within the designated timeframe
Ensuring Transport is always presented in a positive manner
Compliance with all existing company systems, procedures, and work practices
Establishing interpersonal relationships with the company's potential clients and existing clients, suppliers, and employees, providing exceptional customer service
Ensuring that information relating to the company and its clients remains confidential at all times
Working to become a pro-active and independent employee supporting the needs of the business
Skills
Pallet network-specific operations
HGV Driver/Staff management
Computer literate incl. Outlook and Internet-based systems
Good communicator both verbal and written
Committed to maintaining safety standards and a healthy work environment
Ability to work within a team and support the Pallet Network Planner
Driving Licence (Cat B car)
Geographical Knowledge, especially of local areas
Hours:
Monday - Friday 09:30- 19:30 (Normally ) 18:00 finish ) Must be flexible for 19:30 finish if needed.
Occasional Sat AM - one in three.
Job Types: Full-time, Permanent
Pay: £33,000.00-£35,000.00 per year
TPBN1_UKTJ
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INFINITY EMPLOYMENT LTD
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