Account Handler/Team Leader

Job Title: Personal Lines Insurance Account Handler/Team Leader Location: Billericay, Essex Salary: £36,000 - £45,000 pa + benefits About the Company You will be working for a dynamic, highly reputable, and Independent Insurance Broker within their Personal Lines team. You will become an integral part of their experienced, professional and knowledgeable Insurance experts. What You'll Do: Deliver a full-service Personal Lines insurance offering to both existing and prospective clients. Meet annual sales targets, operational plans, and budgets for your designated area. Regularly assess and monitor personal and team performance against set objectives, forecasts, and budgets, providing timely feedback to the Director. Conduct appraisals and performance reviews for team members, offering clear development plans. Oversee day-to-day team management, including monitoring holidays, absences, and ensuring a smooth workflow. Provide ongoing coaching, mentoring, and professional guidance to team members, fostering their growth and development. Actively seek and acquire new business opportunities, aligning with company targets and strategic objectives. Collaborate with management to address performance gaps or customer satisfaction issues, recommending and implementing corrective actions as necessary. What You’ll Need: Proven team leading experience and knowledge in Personal Lines insurance preferred. Strong organisational and time management skills, ensuring tasks are prioritized effectively. Proficient in using IT systems and Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook. Adaptability in a fast-paced, evolving environment, with a solid understanding of change management. Ability to work independently, tackling diverse challenges in a growing business. Sound judgment on when to seek guidance or escalate issues for resolution. A quick learner who can grasp new concepts efficiently and consistently deliver high-quality results within tight deadlines.