IT Support Technician

Role Title: IT Support TechnicianReports to: Global Head of Corporate ITLocation: BirminghamContract Type: Temporary About EMLEML Payments is a global leader in the fintech space. Our mission is to create awesome, instant, and secure payment solutions that connect our customers to their customers, anytime, anywhere, wherever money is in motion. Our Purpose is to inspire transformative digital change for our customers and communities.As an issuer and processor, we provide our clients and partners with innovative alternatives to traditional banking solutions for reloadable and non-reloadable programs. We are agile, we are innovative. We take a partnership approach; we tailor solutions and place a strong focus on operational excellence.Our place is one of collaboration, teamwork & innovation. But, above all, it’s one that embraces difference. And rather than have you blend in, we want to help you unleash your full potential.The RoleThe IT support and cloud engineer is responsible for the day-to-day operations and support for our European Employees and Corporate Office. The role is a mix of Help Desk Technician, with some Microsoft 365 and Azure support. This role is responsible for daily operational tasks related to helpdesk tickets, Joiner/Mover/Leaver process, End User Device management. Employees are welcome to work remote in this role but will be required to report on-site in our Birmingham office 1-2 times per week. What you’ll doProvide support for employee devices (laptops, phones etc) and applications. Troubleshoot operational issues rapidly and analyse and resolve underlying issues to restore systems and maintain continuity of business. Work independently with minimal supervision progressing issues and other tasks. Perform detail-oriented work accurately with frequent interruptions. Manage accurate inventory of user devices and applications/licenses. Microsoft 365 support and administration. There may be some elements of: Microsoft Azure support and administration including EntraID, IaaS and PaaS solutions. Cloud application management. Support of phone system and contact centre solutions. What you’ll bringThree years’ experience in a Help Desk or SysAdmin support role. Experience managing Microsoft 365 and its associated suite of applications (Exchange Online, Intune, etc) in an Enterprise Environment. Experience with managing and implementing automation for laptop deployments, maintenance, and administration. (PatchmyPC, PDQ, Intune) Desirable knowledge, skills and abilities Self-motivated with the ability to work well in small teams Excellent trouble shooting abilities Extensive technical support experience of end user software and devices (laptops, phones, etc) Experience with Microsoft 365 administration and implementation. Experience with managing EntraID and Azure Environments What you’ll get25 days annual leave plus 2 days for volunteering, plus your birthday off - Plus an additional Take5 days should you use all of your 25 days!Global business landscape that connects you with colleagues working throughout Australia, UK, North America and EuropeHybrid working - Be empowered to work smarter, in a way that suits your lifestylePension schemeEAPBenefitsHubCompany Culture and Values Our place is one of collaboration, teamwork & innovation. But, above all, it’s one that embraces difference. And rather than have you blend in, we want to help you unleash your full potential.Company Structure EML is an ASX listed company head quartered in Brisbane, Australia, with approximately 480 employees throughout Australia, Europe, the UK, and America.EEO Statement Integrated into our Core Values is EML's commitment to diversity and inclusion. EML is committed to being a globally inclusive company where all people are treated fairly, recognised for their individuality, promoted based on performance and encouraged to strive to reach their full potential.We believe in understanding and respecting differences. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture, and physical ability. Every individual at EML has an ongoing responsibility to respect and support a globally diverse environment.