Housing Options & Assessment Officer - remote

Group: Housing  Job Title: Housing Options & Assessment Officer  Employment Type: Temporary  Responsibilities  To provide an effective casework service for all customers in housing need under the Homeless Reduction Act 2017 Customer / stakeholder expectations are managed in relation to what can be delivered. Commitment to high standards of customer care and the ability to deal sensitively with a wide range of customers  Maintain information systems which support the specialist area. Contribute to the development of these systems. Competent in the use of JIGSAW, Northgate (NEC) and all related ICT systems Provide advice and guidance to colleagues, customers and stakeholders. Manage escalated or complex customer issues within the specialist area Maintain all required records and information. Analyse and interpret complex information, for input into Personal Housing Plans and management/member reports.    Procedures are adhered to and all information is correctly recorded and processed. Requirements  Understanding of the principles of homelessness prevention and knowledge of the full range of housing options available to residents Up-to-date detailed knowledge of homelessness legislation, guidance and caselaw, and knowledge of the broader housing environment Ability to work constructively with other services and agencies and to negotiate successful outcomes for customers. Experience working in a housing association or council DBS will be processed for a successful candidate  Contract  Monday to Friday 9am to 5pm (fully remote) PAYE via Umbrella  Initial 3 to 6 month ongoing contract with the opportunity to extend  Interviews will be online via Teams This order closes its open period on 30/09/24