Global Head of Customer Success (Interim Cover)

The Head of Customer Success will be a key member of the leadership team, reporting directly to the CEO. This role is responsible for building the Customer Success and Support areas to craft a best-in-class customer experience that drives net revenue retention and successful customers.   We’re looking for an experienced people leader to join our Customer Success Team. In this role, you will be responsible for growing and leading a world-class CS team to manage our clients in the Finance industry. As a Head of Customer Success at TAINA, you will be the strategic leader and driving force behind the CS team. You will oversee and mentor a team of Account and Implementation Managers, ensuring they deliver exceptional experiences that foster long-term customer relationships, drive renewals, upsells, expansion and maximize value realization as well as the Customer Support Team to ensure all queries coming through are managed and resolved in a timely manner.   In this role, you will provide strategic guidance, coaching, and mentorship to the team, ensuring they have the necessary skills and resources to succeed. As a leader, you will develop and execute a comprehensive customer success strategy aligned with the company's overall vision and objectives.   Key Responsibilities   Talent development: Grow your people by delivering effective feedback, coaching, enablement, and recognition Program building: Design and execute strategic initiatives aimed at evolving the global CS program and increasing retention, expansion, and adoption Execution: Enable your team to achieve by organizing around a set of key performance indicators to deliver against weekly and long-term targets   Our ideal candidate will have   Proven track record of leading and scaling high-performing customer success teams in a SaaS or technology environment. Experience with leading customer implementations and managing a team that owns renewal, expansion and upsells Extensive experience in developing and executing customer success strategies that drive adoption, retention, and expansion. Strong leadership skills with the ability to inspire, motivate, and develop teams. Excellent communication and presentation skills, with the ability to effectively communicate with stakeholders at all levels. Analytical mindset with the ability to leverage data and insights to drive decision-making. Passion for delivering exceptional customer experiences and driving customer advocacy.     About you You are self-motivated and genuinely care about the success of our company and customers You have an analytical mindset and are proactive in solving problems You love working collaboratively and as part of a close-knit team You care about adopting best practices and know how to deliver results efficiently Your attention to detail is exceptional, and you are meticulous about quality You love learning and see every day as an opportunity to grow   About us TAINA is the market-leading FATCA and CRS Validation platform that is revolutionizing the way financial institutions of all types manage FATCA, CRS, and QI compliance. TAINA’s fully automated platform is used at scale by the world’s largest and most sophisticated financial institutions, revolutionizing their customer experience and compliance.   TAINA’s Platform is the most automated of any in-house or commercially available tax operations solution, delivering the highest return on investment and fastest deployment. The TAINA Platform validates FATCA and CRS forms in all formats, saving our clients costs and time, reducing their risk, and radically improving their customer and investor experience.   TAINA is a Level39 RegTech startup with exceptional growth. TAINA continues to win a wide range of awards globally. We are growing very fast and have a very diverse and supportive team. Our team is our family, and we want you to stay with us for the long term and grow with us.   Why work for TAINA? Health insurance Pension scheme Learning and development opportunities Flexible working Innovation time to research new technologies and tools Collaborative working environment