Company:
CV-Library
Location: Bristol
Closing Date: 08/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Join us as a Junior IT Service Manager
We’re looking for a Junior IT Service Manager to help us deliver outstanding service to our stakeholders
You'll be helping to bring IT Service Management capabilities and related service delivery offerings to the next level
Hone your existing management skills and advance your career in this exciting, fast paced role
What you'll do
In your new role, you'll be managing the delivery of excellent service to our stakeholders through the delivery of one or more IT service management disciplines, such as financial, configuration and asset, supplier and knowledge management.
You'll also be:
Manage cross-charging of change the bank activities delivered by Wealth Chief Digital Information office (WCDIO)
Support central governance for the Configuration Management Database (CMDB), along with planning and execution of small technology and application changes in our CMDB
Manage and oversee end of life activities of IT Infrastructure and application components
Support supplier management activities such as monitoring of contract terms, setting up of small contracts in cooperation with local and central teams
Maintaining and unifying confluence spaces
Support the analysis, definition, implementation and optimization of ITIL processes
The skills you'll need
To succeed in this role, you’ll need a basic understanding of application and technology landscapes, a great interest into non-operational service management domains and a strong desire to learn new things.
You’ll also demonstrate:
Strong interest and technical understanding of a banks IT landscape
Strong Excel skills and experience in data management along with experience in JIRA and Confluence handling
Analytical, logical and structured way of working with a keen eye for detail
Fast in adapting to new procedures and working practices of a dynamic and international environment
Strong interpersonal, communication and coordination skills
Solution and service oriented mindset, taking over ownership and showing leadership
Share this job
CV-Library
Useful Links