Service Desk Analyst

Service Desk / Systems Support Analyst | Hybrid from Cheltenham | £34,000 + bonus Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates. We are on the lookout for a Systems Support Analyst to join a leading construction business in Cheltenham. As a Service Desk / Support Analyst, you will provide support to internal and external users of the companies diverse suite of business focused applications, ERP / CRM systems. Role: Manage support calls and tickets from IT Service Desk Provide internal and external customers support on the companies platforms Assist users with queries relating to their Dynamics 365 and COINS systems, such as user issues, user amendments, financial/sales queries and data changes. Maintaining a log of the support calls and resolution Document work or changes that are made Escalate 2nd /3rd line queries when appropriate Requirements: At least 1 -2 years’ experience in a 1st/2nd line Support Desk, Service Desk or Application support role, ideally supporting a CRM / ERP system Experience taking a high volume of tickets in an engineering, manufacturing, house builder or similar industry would be ideal Experience of Dynamics 365 or COINS would be great but not essential Ability to understand user queries and relate to business process Great troubleshooting experience Great communicator If you are in early stages of your support career and are looking to get more exposure to niche applications, this could be a great role for you! Benefits: £34,000 + 10% bonus Hybrid working from Cheltenham office, ideally 3 days a week onsite 33 days annual leave + bank Private healthcare Enhanced maternity, paternity and adoption leave Pension Life assurance Share incentive schemes Employee rewards portal Key words: Systems Analyst, COINS, Dynamics, ERP, CRM, Service Desk, Application Support, Housing, Construction, Engineering, Systems Support Analyst