Role: Hotel Receptionist
Duration: 3 Month initial contract
Location: Fulham (ON SITE)
4 Days on 4 days off
(Main Responsibilities):
Leading the reception team on shift to enhance guest’s stay experience by welcome, check in, check out, special requests and room allocations.
Engaging with guests to ensure they are made to feel comfortable and addressing any of their needs.
Coordinating with other departments to ensure consistent standards are maintained and checks are in place.
Ensure financial processors and audits are completed to ensure the hotel is not at a financial risk and all outstanding payments are recovered.
The shift is led, and team members directed in a manner where they are motivated and engaged with their role.
Driving team members to achieve their objectives/ targets and development goals by continuous on the job training.
Working as a duty manager in an allocated shift when required.
Support night team when required to cover shifts as necessary.
Assisting with H&S protocols in the hotel.
(Measures of Performance):
- Customer Feedback
- Audits
- Staff performance
PROUD TO BE CHELSEA (Person Specification):
Qualifications:
Essentials
Excellent communication skills with the ability to deal effectively with both customers and members of staff
- Excellent customer care skills both face to face and telephone
- Able to work shifts as required (flexibility)
- Excellent presentation skills
- Ability to train staff effectively
Good Organisation and administration
Able to work as a team player
Able to work night shifts when required
Experience:
Essentials
- Opera (PMS/ORS system) working knowledge
- 2 years’ experience within the reception department
Desirable
- Previous experience as Reception Supervisor in a 4-star Hotel
- Experience in responding guest reviews
Please apply to be considered for this role