Claims Technician

Recently named as one of the 'Best Big Companies to Work For’ by Best Companies, J. Murphy & Sons Limited (Murphy) is a leading international, specialist engineering and construction company founded in 1951 with a purpose to improve life by delivering world-class infrastructure.   Operating in the United Kingdom, Ireland and Canada, Murphy provides better engineered solutions to infrastructure sectors including transportation; natural resources; power and water. Headquartered in London, Murphy has a number of related businesses – Ground Engineering; Utility Connections; Murphy Plant; Murphy Process Engineering; Pipeline Testing Services; Specialist Welding Services; and Electrical Services. Murphy is a specialist in delivering pipelines, design, structural steel, tunnelling, fabrication, bridges and piling, and has a substantial holding of plant, equipment and facilities.   Murphy employs around 3,600 engineers, professional managers and skilled operatives around the world. Together, they work as ‘One Murphy’ - directly delivering the people, plant and expertise needed to make projects a success.  #MoreToMurphy Claims Technician At mua Group, we’re an independent distribution network operator (IDNO) for electricity, an independent gas transporter (IGT) for gas, and a Water Transporter (NAV). We collect a fee from the utility suppliers for safely and reliably delivering their gas and electricity through our pipes and cables to the end user.  We are recruiting for a Claims Technician to provide high-quality administrative support to our Commercial team. You will work with colleagues and customers at every stage of the Asset Adoption process, from receiving and reviewing completion packs through to processing invoices.  The Claims Technician will ensure our claims processes are effective and efficient, identifying new approaches and opportunities to allow us to provide even better customer service for our partners and clients. This is a fantastic opportunity to join one of the UK's fastest-growing utility infrastructure businesses..mua Group is a joint venture between the one of the largest gas distribution companies in the UK, SGN, and leading global infrastructure and construction group, J. Murphy & Sons (officially the best big company to work for). We invest in long-life utility assets to connect homes and businesses to essential utility infrastructure and deliver energy and multi-utility services through our networks in the simplest, smartest and greenest way possible.  Our vision is to be the first-choice, multi-utility network operator. We'll achieve this by delivering outstanding value and service to our customers. We're committed to fostering an engaging and collaborative work environment in which each person’s career is nurtured and developed. We focus on employee development, providing a culture of innovation and positive work-life balance. As part of our Commercial team, you will report to our Commercial Manager and be responsible for ensuring all eligible connections are ready to be adopted. What you will be doing Being a key contact for customers submitting completion data, reviewing the data submitted and issuing completion certificates confirming adoption of the network  Informing customers when they can raise invoices for completed connections, and processing the invoice upon receipt Maintaining information systems and trackers for recording completion data Seeking to understand business needs and demonstrating innovative ways to continuously improve. Promptly resolving customer enquiries and coordinating resolutions with input across different teams Ensuring our administrative processes are effective and efficient, enabling us to provide high-quality levels of service to all our clients and partners at all times Managing site inspection and auditing records and operation and maintenance records, Inspection and Auditing records. Adhoc duties to support the team and the wider business    Who we are looking for Experience in a Utility coordinator role in the construction or utilities industry would be advantageous but not essential  Clear communication and organisational skills Excellent IT skills, including Outlook, Word, and PowerPoint Demonstrable knowledge of Excel and the ability to enter, manipulate, and analyse data Experience in an IDNO or IGT, or relevant equivalent experience within the Utility sector, would be advantageous High level of attention to detail and the ability to self-manage your workload