Reception Shift Leader

Role: Reception Shift Leader Location: London Salary / Rate of pay: £28,000 p.a. Platinum Recruitment is working in partnership with popular hotel in London and we have a fantastic opportunity for a Reception Shift Leader to join the team. What's in it for you? 28 days holidays per annum + a paid day off for your birthday Discounts on Accommodation and F&B at all hotels in the group Free staff meal on duty and uniform Group Rewards scheme Wagestream Employee Assistance ProgrammePackage Salary £28,000 p.a. Why choose our Client? Our hotel client is located in the exclusive Knightsbridge area offering luxurious accommodation, a fine dining restaurant, fitness facilities and an indoor swimming pool plus within walking distance to several of London's main attractions What's involved? As Reception Shift Leader your duties will include but not limited to: Supervision of the Reception team to meet and exceed standards Handling of complaints or queries in an efficient and professional manner Ensure room sales are maximised by dealing with all enquiries and sales leads Completion of reception duties including checking guests in and out, dealing with postings, balancing and banking Monitoring revenue figures and ensuring targets are met Ensure the hotel switchboard is answered as per company standards, with all messages correctly handled as well as processed to guest rooms immediately Assist with training, and mentoring new staff Helping the manager with any other work neededAs a successful Reception Shift Leader you will have a minimum of 2 years of experience as a hotel Receptionist within a 4 or 5star hotel background and ideally knowledge of the London corporate & leisure market. Previous supervisory or leadership experience would be advantageous as well as being proficient with Opera PMS. Sound like the role for you? Then we would like to hear from you! Click Apply Now and one of the team will in touch to discuss this Reception Shift Leader role in London Don't forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to £250 per recommendation. Consultant: Helen Davies Job Number: (phone number removed) / INDCARE Job Role: Reception Shift Leader Location: London Platinum Recruitment is acting as an Employment Agency in relation to this vacancy