Customer Relationship Coordinator

Join Davies Turner, one of the UK's leading freight forwarders, as a Customer Relationship Coordinator in our dynamic Road Exports team in Dartford – where you'll play a key role in building strong client relationships and contributing to global logistics success! Location: Dartford Salary: £(phone number removed) per annum dependent on experience Job Type: Full Time (37.5 hours per week), Permanent   About Us: Davies Turner Plc is a British based multimodal freight forwarder specialising in logistics, e-commerce and warehousing. As one of the largest independent freight forwarding companies in the UK, we manage freight from around the world, by road and rail, through the air and across the oceans. The business remains family owned and was founded in 1870 with 18 branches across the UK. Our turnover is in excess of £250 million and rapidly growing with nearly 1,000 colleagues. Customer Relationship Coordinator - The Role: We have a vacancy within our Customer Relationship team for an experienced or trainee coordinator to develop skills to provide shipping, transport and forwarding expertise, build and develop relationships with customers to generate and increase business. Understanding customers’ needs and requirements and promote internal solutions across the Davies Turner services range. To provide service information, quotations, take bookings and champion the needs of the customer. This position is based at Edison’s Business Park, Crossways in Dartford which has good road, bus and rail links. Customer Relationship Coordinator - Key Responsibilities: - Arranging export shipment bookings from start to finish - Preparing quotations - Liaising with our customers, offices and overseas partners - Charging files, passing invoices and dealing with queries - Attention to detail, adaptable and willing to learn - A team player keen to play a part in the success of the department - Excellent communication skills - dealing with customers, keeping them updated, solving problems - Good Commercial awareness Customer Relationship Coordinator - You: - Experience of import procedures gained in either a road or ocean import department - Excellent communication skills - dealing with customers, keeping them updated, solving problems - Experience of completing entries and shipping documentation as required - Attention to detail, adaptable and willing to learn - Commercial awareness with good negotiation skills - Charging files and passing invoices and dealing with queries - A team player keen to play a part in the success of the department - Excellent IT skills - In addition, you’ll also need the right to work in the UK - we are not able to sponsor work permits. Customer Relationship Coordinator - Benefits: - Up to 25 days holidays plus Bank Holidays - Life Cover - Profit related pay - Defined contribution pension scheme - Discounted store/shopping benefit scheme - Private Healthcare - Car Parking - Employee Assistance Programme - Training opportunities Deadline: Monday 21 October 2024 - 17:30 hrs    To apply for this exciting Customer Relationship Coordinator opportunity, please click ‘Apply’ now