Full Time / Part Time German Customer Service Advisor

Full Time / Part Time German Customer Service Advisor Temp On-going  Liverpool, Merseyside 12.42ph The Candidate- German Customer Service Advisor Experience of working in a customer contact centre environment, ideally with travel/hospitality industry exposure, providing excellence in service to the customer A passion for delivering first class customer service Highly developed soft skills and a strong will to serve Excellent written communication skills in both English and German to C2 level proficiency Flexible enough to work as a blended agent across channels, email and chat transactions Ability to spot sales opportunities, ask for the sale and or recommend additional products to customers IT Savvy with good MS Office and keyboard skills; familiarity with technology and mobile applications Flexibility in hours of work/shift pattern The Role – German Customer Service Advisor Handling all customer interaction in a prompt, friendly, personalised and professional manner As a blended agent, interact with the customer across all channels Providing a high-touch experience for customers each and every time Acting as a trusted advisor in answering questions, solving problems and recommending experiences that meet customers’ needs Advising customers on the best services available Providing a value-add service that enhances the customer experience and builds our brands and service reputation Capture, maintain and ensure quality of customer data Identify and highlight any service-related issues, incidents or trends Highlighting and escalating issues as necessary Delivering and maintaining both individual and team targets Please contact (April Bryan at Winsearch for more information) Winsearch acts as an employment agency for permanent staff. We recruit for roles based in Engineering & Manufacturing, Food & Drinks, Pharmaceutical, Supply Chain & Procurement and Professional Services. View our latest jobs today on our website and follow us on