Inbound Call Handler

The Rewards and Benefits on offer: * Fantastic City Centre location. * Incredibly friendly team working environment * An excellent Pension scheme. * Annual bonus scheme * Virtual GP Service * Great maternity/paternity leave * Great holiday entitlement * Just day shift, Monday to Friday. * Training and Development opportunities * Opportunity for working from home after probation * Easily Accessible offices. * Immediate Start Date * The opportunity to secure a permanent contract from day one! Mtrec’s New job opportunity: MTrec Commercial is proudly representing our incredibly prestigious Glasgow based client with their plans for growth and expansion, for their state-of-the-art Customer Service operation. They are now looking to recruit a permanent Customer Service Advisor, with a background in financial services, as soon as possible to join their highly trained team and to work in an unbelievable office environment. If you have a background in customer services and you can provide a great customer experience, please apply for an immediate response. You must be IT literate, experienced in dealing with customers in a professional manner and be able to also respond to customer service calls and emails. You will be joining a truly expanding and dynamic company, a superb team-based culture, and huge opportunities to progress and advance your career. The company are looking for committed and hard-working customer service orientated individuals who are looking for a long-term permanent job opportunity. The job you will be doing: * Handing a high volume of calls * Answering inbound calls from callers * Resolving customer claims * Handling customer complaints and queries. * Working to resolve customer issues and obtaining the customers’ refund where appropriate. * Delivering fair and timely outcomes. * Providing exceptional service to customers to encourage continued use of products and reservices. About you: * Customer Service experience with a background in financial services is essential * The ability and experience to make decisions based on information presented * Proficiency in written in verbal communication, coupled with listening and empathic skills, demonstrating resilience in handling various complex challenges * Excellent written and verbal communication abilities, listening and empathy skills * Comfortable with technology and the ability to use Microsoft Office * A passion for delivering an excellent customer experience and finding the best outcome for customers