Job Summary
We are looking for a hard-working, reliable and conscientious Administrator to join our busy Mail Team in our London office.
You will enjoy working with a high level of intensity and focus, and provide our customers and staff with a smile at all times – to maintain a positive working atmosphere.
The ideal candidate will be flexible, with a natural willingness to work paid overtime hours when required, to ensure high mail volumes are processed in a prompt fashion, as is common in busy mailrooms.
This role would suit someone looking to build a long-term career with a growing e-commerce company.
Who are we
The 1st Formations Group is a market leader in the company formation industry. We have developed a reputation for quality products and customer service excellence over many years and have ambitious plans to further expand our operations in the new start business sector.
Job Description
Reporting to the Head of Service Delivery, the Administrator (Mail Team) will carry out high-volume administrative tasks using our Digital Mailroom technology, as well as carry out general mail-related tasks such as sorting mail and returning to sender, as part of a team. This job requires a willingness to work paid overtime hours when required, during busy periods.
Responsibilities
- To perform administrative duties ranging in complexity using our Digital Mailroom technology
- To log mail in an efficient and accurate matter onto our CRM
- To sort items of mail from mailbags into relevant categories
- To process return to sender mail in an efficient and accurate manner
- To deal with low volume of customer queries via email and phone
Skills and experience required
- Experience working in a high-intensity role with excellent attention to detail
- Previous mail room experience is not mandatory but would be beneficial
- Good computer literacy with a fast typing speed
- Positive mentality and willingness to learn
- Excellent work ethic and the ability to work with focus for long periods
- Reliability and punctuality
- Flexible, with a willingness to work paid overtime hours when required
- Good customer service skills
- Good written and verbal English communication skills
Benefits
- 25 days holidays, plus 8 public/bank holidays
- Option to buy up to 5 extra holiday days per year
- Annual cost of living salary increase
- 14 weeks paid maternity leave, 2 weeks paid paternity leave
- Employee Assistance Programme with 24/7 mental health helpline and free face-to-face counselling for you and your family
- Employee loyalty scheme including additional holidays and private medical insurance
- Option to purchase Private Medical, Dental and Optical Insurance for you and your family at an employer discount
- Commercial bonus scheme
- Pension contribution
- Cycle to Work Scheme
- Free Wednesday lunches
- Free fresh fruit – daily
- Free post-work drinks
- Dog-friendly office
- Breakout rooms and social events
- Covent Garden location, 2 minutes from the Tube station
Working hours: 37.5 hours per week, Monday to Saturday, 9am to 5.30pm (flexibility to start at 8am)
Location: Covent Garden
Job Type: Permanent
Salary: £25,000