Senior Service Delivery Manager

Core Competencies (Essential): • ITIL V3/V4 foundation certification (Intermediate or higher desirable) • Experience with Oracle projects • 5+ years’ experience in similar IT leadership role preferably in Oracle Fusion ERP/HCM/EPM projects • Knowledge on any cloud support projects will be an added advantage. • Proven experience in building effective relationships with internal and external stakeholders. • Liaise with the Oracle Customer Success Manager for the product related bugs and additional information wherever required. • Familiarity with ITSM tooling • Strong track record in leading application support and maintenance engagements • Value focused with strong business acumen. • Analytical and methodical with keen attention to detail • Exercises holistic thinking with sound judgement and evidence-based decision-making. • Strong influential personality with effective negotiating skills • Ambassador for change with desire to provide a world class service. • Strong communication and active listening skills • Willing and communicative part of the team and is able to form strong relationships with immediate colleagues, customers and third parties, and has the ability to support other staff where necessary. • Ability to shape, adapt and improve processes.