Role: Modern Workplace Engineer (SPW/ Microsoft 365 and Azure)
Location: London
Type: Permanent
Overview:
"Lead Modern Workplace Engineers are responsible for the design, development, implementation, ongoing support and maintenance of SPWs Microsoft 365, Azure and limited on premise infrastructure (networking, printing and meeting rooms) and associated systems. The Lead Modern Workplace engineer will also be responsible for technically mentoring junior members of the team, being a subject matter expert within the team.
Your Role:
- The role focuses on the development, implementation and ongoing maintenance of the Microsoft 365 and Azure Infrastructure and associated systems within SPW.
- Device, Application & Data Management (Endpoint Manager, SharePoint, OneDrive and Jamf)
- Collaboration & Unified Comms (Teams, PSTN in Teams, Exchange)
- Office Engineering (Telemetry, Add On management & governance)
- Process Automation (Power Automate)
- Entra ID & Access Mgt
- Cloud (SaaS, PaaS, IoT)
- Networks (WAN, LAN and WiFi)
- Design and Development of Solutions
- Design of new solutions in conjunction with the Technology Architects and responsible for taking through appropriate governance and approval channels
- Make sure that all development is in line with design requirements and technical policy
- Where appropriate select new components/systems in line with requirements
- Ensure solutions minimise the need for manual intervention and are automated wherever possible
- Define best practices and guide other team members in adhering to these.
Implementation
- Work with the change, application and business teams to implement and maintain reliable platform services at SPW
- Work closely with technical and support teams and colleagues across CTO, SPW and 3rd parties to ensure solutions are documented
- Take a pro-active approach to minimizing outage.
Support
- In conjunction with first and Second line support teams provide an escalation to 3rd line technical support
- Design and implement processes to ensure all managed systems are supportable, available, recoverable, secure (patched) and documented
- Stay up-to-date with relevant frameworks, industry guidelines and best practices.
- Ensure solution compliance with applicable SPW standards and policies
- Where applicable provide support documentation to be used by first and 2nd line teams
- Provide technical mentoring to first line support colleagues and Senior Cloud Engineers
- Assess and maintain the good working state of our Microsoft 365 and Azure platform and ensure efficient and effective use of the platform.
Supplier Management
- Manage the technical relationship with Cloud Engineering and Infrastructure suppliers (Microsoft,, Vodafone, Broadcom etc.)
- Work with suppliers to introduce new and innovative features to the estate
- Support Service Management and Supplier Management in the ongoing monitoring and renewal of licensing and contracts
- The successful candidate will possess a strong background and experience of designing, building, managing and troubleshooting infrastructure, cloud based solutions and SaaS applications whilst applying an in-depth understanding of best practices and best security practices. As well as a mix of experience and skills in the following areas:
- Collaboration & Unified Comms (Voice, Video, SharePoint, Email)
- MS365 Product Suite (Previously Office 365 - Including but not limited to MS Teams, Exchange Online, SharePoint Online, OneDrive for Business)
About Capgemini
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world while creating tangible impact for enterprises and society. It is a responsible and diverse group of 350,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market-leading capabilities in AI, cloud, and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.