Reservation Agent

Here at PRS Recruitment we are looking for Reservation Agents for the festive period to work with one of our clients who are a collection of London’s most luxurious restaurants. As Reservations Agent, you will be part of the Reservations Team for the restaurants and will be based at our Clients head office. The role: · 5 days over 7, must be flexible with working weekends. · Shifts are 9-6pm, 10-7pm and 11-8pm. · The role will start from 11th November and run until the end of the year. You must be fully available throughout this period (Closed on Christmas day). · £15 per hour (this includes holiday pay with in the pay rate) Duties: · Receive incoming reservation requests from customers and record their details, including name, contact information, party size, date, and time of reservation, special requests. (e.g., dietary preferences, celebrations), and any other relevant information.) · Provide excellent customer service by being courteous, friendly, and attentive to customers' needs and preferences. Answer any queries customers may have regarding the restaurant, its offerings, and reservation policies. · Use the restaurant's reservation management system effectively to input and manage reservations, update the status of reservations, and ensure accurate seating arrangements for different party sizes. · Coordinate with restaurant hosts, servers, and management to ensure the seamless flow of reservations and to meet guests' needs efficiently during peak hours. · Enforce and adhere to the restaurant's reservation policies, such as cancellation policies, deposit requirements for large groups, and any other relevant rules